Electrotodo Reviews

Very bad parts and very bad service

I bought 2 LED spotlights for a TEKA hob Delivery within a few days and the parts were matching the order However they are NOT genuine parts Mine were made in China The first one broke after one week and the second one in ONE DAY I contacted them and they dismissed my complains despite the picture of the broken item They are not interested in customer satisfaction

The product received doesn t fit the

The product received doesn t fit the website image so will be useless Total waist of money This website is a scam and assume it and assume using fake images when responding by mail Don t trust this website

Don t buy here

Don t buy here They sent me a broken article refuse to respond to it and reactions are rather rude Electrotodo seems to be fraudulent Stay away The response of Electrotodo here proves my point Customer service of Electrotodo you can find my order on 13 October 2023 15 39

Ordered a part for a Bosch blender

Ordered a part for a Bosch blender which wasnt working Informed customer service back and forth sending videos photos - no resolution If you want a refund for a faulty item you need to pay delivery to sent it back Be aware of this company

Will not consider refund or replacement for faulty counterfeit product

Electrotodo have cast doubt on the source of this review The extent of detail and the quotations from their emails make it clear that the review is genuine and they could have checked this themselves However to clarify this easily then Order 1016538So now Electrotodo what about your responses to my genuine complaint I bought a replacement jug for a Philips blender It was sold as a Philips product but it is not First the website does make clear the lid is not supplied but my lid does not fit the replacement jug because it lacks the lugs for it Second after a few months of use the jug has failed I had the original for over 10 years Electrodo first response was We are truly sorry about this but we cannot help you with this issue You can check with some official customer service near your city to help with it So immediate evasion They totally ignore consumer rights legislation within the EU I pointed out that they have a legal obligation to sell products with a reasonable life span and matching the specification They replied that 6 months met that and they did not know how it broke down and would not accept my account Well they did not ask for a picture or a return so how would they Just blaming the consumer would mean no refunds at all They did finally admit that the product is not a Philips item but it was sold on the web as such and I have the original ad I will pursue this via the European Small Claims Court which will cost Electrodo quite a lot more Electrodo wrote according to Google Translate We have now located the incident and will deal with it by email If you need any information for your claim in Europe we will also provide it to you In fact they never emailed me again and refused to reply to the European mediation Service ECC Spain report they could not reach an amicable solution with the ELECTROTODO on your behalf as they would not co-operate with the ECC Network resolution process

No delivery no money back

We ordered a coffeecan for our coffeemaker It was never delivered We asked a refund of our payment but no answer at all

Ordered some parts

Ordered some parts Follow up was fantastic Received the next day couldn t ask for a better service

Accurate description of product

Accurate description of product fair price rapid despatch convenient collection point and it arrived in perfect condition What more could I want

Excellent

Super fast shipping and with great prices