Eligens Reviews

Terrible company

Terrible company We ve been waiting for our result for over 130 days Customer support doesn t respond the only reply is please wait I do not recommend dealing with this company

Still waiting results

I do not recommend this company if you do not want wait your result more than 5 months It s ridiculous because I sent to Eligens my material in August and I still haven t received the results And I don t even know when I ll get them I wrote them many messages and every time I get the same message We got a high volume of samples But it seems like you have a some kind of queue so why hasn t my turn come yet I m very very disappointed considering that your company was recommended to me by my immunologist

Too long not sure if I will get results

I sent my kit with a sample back in October and I still have no results Every time I try to get an update all they say is We re sorry we re too busy and we ve had issues with chemical reagents Is it normal for a company specializing in chemistry to have such issues for months Do they have a plan to resolve this Is there any procurement strategy in place We have no idea What we do know is that for almost five months they haven t been able to deliver a service that according to their own estimates should take 6 to 9 weeks First they promised my results in December Then January Now we re waiting until the end of February And who knows how long the sample can give correct information

it s just a scam

I ve send my kit at the begging of December First they ve promised for analyses to be ready in December Then in January Then February In January they wrote me an email with apologies and stuff and that if during February the results won t be ready - they will understand if I m gonna request for a full refund And now it s the end of February I ve sent them already by now two emails for a full refund Guess what They just don t respond I believe it s just a scam and nothing more than that I am about to request a return transaction through the bank by showing them all emails proving that it s a scam and that I didn t actually get anything what I paid my money for

Horrible

Horrible you will wait months for the results Use a different faster and better company

They do not refund if the shipment got lost

Sent my sample back to Latvia according to instructions Should have taken 1-2 days After 2 weeks i started asking why it has not been registered as received Customer service told to wait until end of month At 39 days wait time I still did not have any progress and asked customer service if it is lost and what is the process They just told that according to policy they do not refund if the shipment got lost So they just take the money and give nothing in return Sounds like scam

No results and no response

When I first heard about eligens just a few reviews suggested it took longer for results to arrive - I wish I read the reviews again when I was ordering a kit It has been 4 months now since they confirmed receiving the sample and no results no responses from support no way to get any feedback from them at all They keep running social media campaigns though

Terrible service

Terrible service They received my sample in November 2024 it passed quality control since then they have just been postponing results every time I reached out to them and finally when I requested refund and elimination of all my personal data from their systems they didn t even respond 12 days since I sent the request Looks like I am not the only one with this experience and the fact that they are unable to complete existing orders doesn t stop them from promoting on socials etc Just ridiculous