Elite Audio | High End Hi-Fi | United Kingdom
Based on authentic user experiences
Zek Must
6730 reviews
N/A
10 months ago
terrible service from this company
terrible service from this company after they delivered a broken turntable nearly one year later and then parts have not been replaced they wont take it back and they continue to ignore emails Buyer beware
Stephen Batty
6730 reviews
N/A
10 months ago
Probably the best Hi-Fi dealer in the world
I came across Elite audio whilst watching reviews online for the Eversolo DMP A8 I ended up on the Elite audio channel which i highly recommend by the way Mark the owner of Elite is an excellent reviewer in that his descriptions I later came to learn are in my opinion extremely accurate I decided to give Elite Audio a try and pulled the trigger on the Eversolo DMP A8 Mark was extremely helpful throughout I had a slight reservation as Elite Audio are around 230 miles away from me I soon realised there was no need for any reservations when my A8 arrived the very next day The same week I decided to upgrade my amplification to an Eversolo amp F2 Again I spoke to Mark and as if by magic the F2 was in my possession My first F2 had a slight problem which is not a common thing just bad luck I guess I spoke to Barry at Elite I believe Barry is the engineer at elite and deals with technical issues Barry instantly asked me to return the amps well actually that s not what he said What he said was we will have the amplifier collected at the earliest convenience within minutes I got an email from the collection company regarding the return again a lightening fast response I later spoke to Mark again and asked him if I could maybe try a different power amp I opted for the quad artera Mark allowed me to have a Quad Artera on a 30day trial again next day delivery Having run the quad for around 400 hrs I really wasn t happy with it I decided to give the eversolo f2 another chance knowing that the original issue was a one off also I really loved the sound of the F2s again I spoke to Mark and he arranged for the quad to be collected and two eversolo F2s to be delivered at the same time basically a same day swap The delivery and collection of equipment is the most streamlined I have ever experienced I believe this is thanks to Martyn who is Elite Audios logistics man Totally awesome these guys have really got customer service nailed I have been buying hifi equipment for almost 40years and during this time have had some good and not so good experiences I have to say that the team at Elite Audio are truly out to give you the best buying experience possible and they are succeeding in a big way Sat listening to my A8 and my F2 monoblocks as I type this review it sounds great I m still astonished at the level of service I have received In hi end Hi Fi terms I ve not even spent a lot of money I ve been in dealerships where you only get good service if you re spending big money but not at Elite In fact the service made me feel like I was buying a 20k hifi Elite Audio also have a fantastic not new department where you can buy second user equipment that has a better than new warranty and after sales service What s not to love Really wish I had found Elite Audio years ago Well done guys This is exactly how you do it With many thanksStephen Batty
marc james
6730 reviews
N/A
10 months ago
Bought a burson headphone amplifier
Bought a burson headphone amplifier from elite audio a while ago really knowledgeable staff Barry and Andrew explained everything I wanted to know and advised on cables also agreed to install swap out op amps thanks guys for your patience and best regards
Kevin Smith
6730 reviews
N/A
10 months ago
Great company to do business with
Great company to do business with I have purchased a number of HiFi products with Elite Audio UK over the past year and the service has been excellent Great exchange deals great products and great service highly recommended
Paul Watts
6730 reviews
N/A
10 months ago
Excellent - great customer care - Best Dealer l have experienced
I have dealt with Elite for 15years I have bought about 20 items Unfortunately thier lovely shop is much too far from the New Forest The whole team provide the highest standard of customer service and support Mark and Andrew have been very professional helpful supportive etc etc and very kind to me Their customer care is a pleasure - always answering the phone and emails Just one example Last year they sent a REL subwoofer for demo They arranged for it to be sent back and paid themselves They are the Rolls Royce of Dealers and deserve to be at the top of any buyer s list GO NO FURTER Well done Elite and a bigthank you Paul
David
6730 reviews
N/A
10 months ago
Hifi dealership where the customer is elite
I ve used Elite Audio before my most recent experience so was very happy to discuss new business with them Initially the contact was about a subwoofer advertised on the Preloved part of their website perhaps to use with my existing main speakers Mark Cargill contacted me to apologise that the unit had already been bought but provided a couple of alternatives The conversation moved from subwoofers to associated main speakers Mark recommended Revival Audio speakers After some research I asked Mark about other speakers made by this company and he enthused about them saying he used that particular model himself We then did the deal and the speakers duly arrived The speakers are everything Mark said about them and more and I am delighted with the product and Elite s service which included two other members of the team Martyn and Barry There were some very minor after-sales issues which they resolved very quickly Unreservedly recommend Elite to music lovers everywhere
Mr Mark Kerry Jones
6730 reviews
N/A
10 months ago
Fantastic Friendly Service Rare these days
Bought some Musical Fidelity stuff from Elite Audio UK and although not in stock at the time of ordering they send their demo unit out for me to try whilst I waited on my new unit to arrive After my new unit arrived I didn t take to it and they agreed to collect and refund or exchange without hesitation Subsequently I found alternative products I wanted and they sourced these for me offered a terrific deal and I could not be happier Andrew Mark and Martyn have kept me informed and answered every email promptly and professionally The level of customer service from these guys is second to none and I would seriously urge anyone looking for hi fi equipment to check Elite Audio UK You will not be disappointed
Jim Farrell
6730 reviews
N/A
10 months ago
Buy with confidence from Elite
Just traded in my old Auralic Streamer for a nice shiny new Hifi Rose RS130 Elite Audio were great offered me a very fair deal and the process was streamlined and easy Communication from Andrew Mark and Martyn was excellent This is the second time I have purchased from them and I can highly recommend them as a company even if as I was you are buying remotely Thanks folks
Jester
6730 reviews
N/A
10 months ago
Elite Audio were great
The team members were always friendly knowledgeable gave good information maintained effective communications and answered my questions quickly and fully Nothing was too much trouble Although they are the opposite end of the UK from me I had every confidence in them and a lovely Lyngdorf amp arrived safe and sound I am really pleased with this I highly recommend Elite Audio
Neil
6730 reviews
N/A
10 months ago
Always a pleasurable
I have bought several items both new and pre-loved from Elite Audio I have also part-exchanged equipment and tried gear on a home trial basis Unlike other dealers it is always a pleasurable hassle-free experience dealing with Elite Audio The whole team lead by Mark are super friendly very knowledgable and nothing is too much trouble It s evident that they love what they do and their customer focus is truly second to none