Based on authentic user experiences
Piml
6732 reviews
N/A
7 months ago
Awful support
Awful support they answer after several days and still it took them over a week to upload a simple file And that was the first request I asked of them they never even did the second They wasted my time and my money I would not recommend this hosting company if you need support I still can t use the server as I wanted to do so I can t review the server itself
GT Champions
6732 reviews
N/A
7 months ago
I would give them zero stars if it was
I would give them zero stars if it was an option I signed up for their services then found that it might not be what I needed I placed a support request and no response for 2 days AT ALL then they closed the ticket I reopened the ticket and 2 days later still no response Worst customer service ever I can t even request a refund GARBAGE
El En
6732 reviews
N/A
7 months ago
Rented a server
Rented a server setup was automated so it was quick We ve put in several tickets with questions and requests and none are answered 72 hours while writing NOT RECOMMEND THIS SITE AT ALL
Steven Brien
6732 reviews
N/A
7 months ago
Bad support billing department
Rented a SOF2 server from them Had some issues with the setup Submitted a support ticket ZERO response So I basically had to figure it out myself Then decided to just cancel my service Paid for 3 months in advance used it for 2 days Followed the cancellation protocols Waited 2 days server was cancelled then submitted another ticket to billing to ask about my refund After a week NO response at all Do not use this game server hosting service And if you do you better not expect help or any kind of refund kiss your money goodbye
lt
6732 reviews
N/A
7 months ago
absolutely no support - AVOID
absolutely no support ignored my ticket for 3 months then closed it total dog crap of a service avoid like the plague
Jan Larsen
6732 reviews
N/A
7 months ago
No support
No support no response to support ticket and no response to subsequent inquiry via email
Michael Johnson
6732 reviews
N/A
7 months ago
Worst Overall Service and Support I have ever experienced
I have had the misfortune of dealing with this company and their customer service is absolutely abysmal Furthermore their basic game server allows 16 slots but even with just one slot filled the processor struggles to keep up with the demand resulting in frequent connection failures To top it all off I was billed twice for the same service during signup and have yet to receive a response from the billing support team despite submitting a ticket two weeks ago
Alexander
6732 reviews
N/A
7 months ago
No reply from customer support
No reply from customer support for over 10 days They also locked a feature behind contacting customer support so it is impossible to use it
A G
6732 reviews
N/A
7 months ago
No reply for bad service hosting sped
No reply for bad service hosting sped its a shame to mthis ppl just dont answer any support doesnt matter how much you pay say goodbye t your money
Keith
6732 reviews
N/A
7 months ago
No customer support
No customer support Things don t work right and no help Server updates didn t work for newer updates Complained but ignored Pingperfect com has same console but the set up is better and they caught me off guard by getting back to me in less than 30 min when I asked for help Never coming back A refund for a broken server would be nice