Ellatinolondon Reviews

Love my lounge suit

Love my lounge suit Great speedy service too

Never received the item no refund of postage

Placed an order for two shirts which an influencer had previously posted on Instagram I had been waiting weeks for them to come in stock so was really happy I could finally order them Placed the order on 15 05 2021 by 21 05 2021 I had still not received the order despite the package being dispatched on 17 05 2021 by Royal Mail Tracked 48 I emailed on 21st to explain I had not received the item and was told that it should be delivered the following week as the item was showing on Royal Mails website as being out for delivery I then received a refund for the items not for the postage on 22 05 2021 with no explanation as to why I emailed them again to let them know what had happened and they explained the item was still out for delivery and something had gone wrong Emailed again on 25 05 2021 to explain I had not received the item and they also had not refunded the postage and never received a reply back Luckily I had paid by Klarna so I reported this to Klarna and did not have to pay for the postage Its a shame as I was really looking forward to receiving the shirt I also would of liked to have been given the choice to have a replacement rather than be refunded I want to order again but would not risk it

Untrustworthy avoid this shop

Ordered a coat which arrived smelling of cigarettes Not ideal as I do not smoke I advised Ellatino that I would send back the item via Royal Mail recorded delivery as it did not fit me and I was not entirely pleased with the smell After 1 week I sent an email asking for an update on my refund I received an email stating the item had not yet been delivered and that I would receive my refund once the item is returned Two days later I sent a further email requesting an update of my refund I was again told the item had not been delivered despite checking my tracking on the Royal Mail website the day before and receiving confirmation the item had in fact been delivered I emailed Ellatino stating that the item would have been received by now but I was told I needed to provide proof of tracking It wasn t until I advised Ellatino that I would contact my bank and record the transaction as fraudulent that Ellatino decided to refund me I would not shop here simply because Ellatino are dishonest in their dealings They had banked on me not being able to provide my tracking number in order to avoid issuing me with my refund

wouldn t refund

ordered a dress was about 2 sizes bigger than advertised so i retuned i received a message to say i had worn and there was make up on this was defiantly not the case i told them to keep dress and give to charity i just wont order ever again

Said delivered but was not delivered

Said delivered but did not receive it I was very disappointed with how they handled the issue still have not received my parcel

Fantastic quality fashion at amazingly

Fantastic quality fashion at amazingly affordable prices thank you

I love this shop the style and quality

I love this shop the style and quality is very good

Lovely experience

Lovely experience so easy and girls in the shop so helpful