Elliotbrownwatches Reviews

Tyneham

I have the Elliot Brown Tyneham Limited Edition Automatic For me it is a 5 star watch Durable fashionable and comfortable to wear

Exceptional Product Excellent Service

I was looking for a new watch at the start of 2018 Came along Elliot Brown Some research was required into this company and their watch collection The Tyneham range stood out as I was looking for an automatic The idea that is was a robust watch and good looking excited me Through the research and trying to find where I could buy from I came across the address of the company To my delight it was within 15min drive in Poole Dorset from my home A telephone call to the office and Alex invited me over I met Ian Elliot and Alex Brown the Big Cheeses Great people very friendly and enthusiastic about their product After a long chat over a coffee and showing me the ranges I walked out proudly after purchasing my first automatic Now after 2 years I noticed it was not keeping time well it was my day to day watch and being submersed on more than one occasion in sea water etc So a call to Alex and hey presto inspection a few alterations and now a fantastic time keeping piece Crazy at it seems but Alex s enthusiastic approach and friendly personality I actually walked out again but with another 2 new watches A Canford and Kimmeridge Again great timepieces So anyhow thanks to Alex Ian and the girls in the office Serena and Gemma their pride friendliness enthusiasm and unconditional great customer service This is a great company to buy your watches from

Fantastic Customer Service

Fantastic Customer Service My son has had his Bloxworth for just under 5 years Wears it daily plays sport wearing it dives with it has his adventures with it Only had 2 issues with it in that time First was when the time keeping seemed to be awry Contacted Elliot Brown and they said to send it in and they would take a look Returned very promptly - it needed a battery which EB had replaced free of charge More recently the bracelet strap came apart one of the retaining screws had worked loose Again EB said to send it back and they would look at it Returned within the week screws replaced and the clasp which was showing some day-to-day wear also replaced No charge for the repair or the clasp Quality British company caring for its customers A world apart from when I talk to Breitling about my watch - to the extent I now go independent for Breitling manufacturer for Elliot Brown Watches It s not the name it s the service that counts I d buy an Elliot Brown watch myself except my son is called Elliot Brown sadly he doesn t own a watch company and wearing a watch with his name on just seems wrong

Hats off to all those at Elliot Brown

Before Christmas I took my beloved Canford to my local watch repair shop for a routine battery change - and they ended up severing the pin on the crown and replacing the case-back with non proprietary screws don t ask which meant the time could not be set correctly I realised I would have to send it back to the manufacturer for repairs and winced thinking about the potential cost having previously dealt with the likes of Tag Longines and Raymond Weil quartz and autos I need not have worried as for an exceptionally reasonable price the watch was returned in a lovely new box serviced repaired and displaying the correct time The customer service agents on the phone from Dorset were outstanding and the workmanship admirable I always knew my Canford was a tremendous watch and great value for money but I never expected the customer service to be quite so good A first class British watch manufacturer in every respect

Fantastic service

I ordered a Canford watch from this company and from the time the order was placed until delivery the service was exemplary The turnaround was very speedy considering Covid-19 and the VE day celebrations and in particular i would like to single out Alex who was my point of contact at Elliot Brown and handled my queries very efficiently This is an excellent company to deal with

A 5 star service from an amazing company

I was bought an Elliot Brown Bloxworth Hali for a special occasion present from from a jewellers a beautiful watch loved it and a brand that I had not heard of previously Absolutely gutted that it stopped within a week thinking perhaps watch had been in the shop for a long time and needed a new battery I contacted Elliot Brown directly A lovely lady called Helen informed me that this should definitely not have happened and to return the watch directly to them and it would be replaced The customer service from the company and the contact with Helen Leanne was amazing The problem was sorted so quickly efficiently and with a smile above and beyond anything I could have imagined Now have a lovely working watch and to anybody buying from this company they are brilliant a first class five star service which in this modern day world doesn t seem to exist very much any more A 5 star service and a huge Thank you to you all Would definitely recommend and will certainly buy from again directly though the next time

False Advertising AVOID

I had been waiting to buy their Holton Professional RO6 Black Dial watch for a while so was pleased when I received an email telling me that it was back in stock Elliot Brown state very clearly and boast about their connection with the military and that as their way of saying thank you to serving and ex serving military personnel they offer military discount on their watches After two emails and waiting now for over four weeks they have ignored all my requests for more information and what the discount is I find this a total insult to all of us serving and ex serving members of the armed forces UPDATE Surprise surprise funny that you ignore my emails but once I expose your false claims on Trustpilot you respond Re your statement below about not having a contact number I m not in the habit of giving my mobile number out to people I don t know and trust have you never heard of replying to an email its a really great service you should try it sometime This response has just proved how untrustworthy you are thanks to Trustpilot for exposing you 2nd UPDATE Elliot Brown have updated their response to my review and amended their original response guys you have my email address I even replied directly for your request for more info from Trustpilot It is up to you to get back to me not for me to chase you for information stop trying to put blame on your emails not getting through to me everyone knows that is just a cover up I really don t like having to air my views in public this much but seeing as you don t reply to emails and the only way to get a response is by complaining on Trustpilot I have no other option 3rd UPDATE I ve had enough guys for the third time YOU HAVE MY EMAIL ADDRESS its not that I m not getting them you haven t replied to me you haven t sent me any emails how many times do I have to tell you this I have checked and double checked the emails sent to you and through Trustpilot they are all correct so the issue is with you if you can t reply and send a simple email it doesn t say a lot about your company 1st email sent 07 05 212nd email sent 26 05 213rd email confirmation through your request on Trustpilot 05 06 21The emails were sent to the email address exactly as noted on your website Good bye Elliot Brown totally disgusted in your so called support of the military

Save your money and buy elsewhere

I bought a diving watch from them and when I went to get the battery charged the screws had rusted and snapped yes on a diving watch I sent I back under warranty and they recased the watch a few weeks later it started to steam up inside This is still an ongoing process and I am waiting to hear back from them due another issue with the strap The watches look great but if you re looking to get something to last I would recommend going to Tk max where you could get something at a fraction of the price and better quality Very disappointed with this company as their ethos made them sound so caring Shame