Ellos Reviews

I purchase an Item

I purchase an Item but it fit too small I tried to return it and they sold out of any other size and nothing else I liked I return it and was deducted 7 50 from the refund No free return shipping that s ridiculous I will never shop with them again

Horrible

Horrible do not use them customer service is horrible Just a bad experience I placed an order on November 29 2020 30 days later still not received my order but they charged my credit card and I have called and called no one tells me where my order is No one cares

This company is HORRIBLE

This company is HORRIBLE I bought items for 50 discount - should have been approx 48 Saw in my checking account a huge charge just before Christmas -ouch for over 200 After much time and effort discovered they had double charged me and had not discounted order They told me I had to wait to receive items and return them for a credit So I WAITED to receive returned items and FINALLY 3 more weeks they said they received But credit is for more than 30 less - they didn t refund shipping and for some reason amount refunded for tax is 10 less on return than on items sent to me Huh All in all THEIR mistakes have cost me 30 and have taken more than a month to get corrected I will NEVER order from this company again HORRIBLE

Cancelled an order got me harassed

My wife cancelled an order after the item did not show up for weeks notifications in stock days after ordered I complained to their customer service have been getting spammed ever since We use to spend about 1000 per year with their sister companies King Size Roaman s If it continues the ICC FCC will get brought into this Digital harassment by an on-line store NEVER ends well for them

DON T BUY FROM THIS COMPANY

DON T BUY FROM THIS COMPANYDON T BUY FROM THIS COMPANY Terrible service Hour wait Negative unproductive result Product IN STOCK but not available for shipping until 3 weeks later Then 10 days shipping on top of that No cancellation even though not shipped because in process If product needs to be returned then 9 99 to use their return label but post office will charge 4 for their own label They charged 5 99 to ship it to begin with When asked about the discrepancy in price the response was It s our label At purchase two weeks ago product not available for shipping yet cost with shipping was 20 Thank heavens other products were not in stock Since it may cost me 10 to return a 13 order not sound business as a consumer to deal with this unscrupulous group of companies FULL BEAUTY filed Chapter 11 in 2019 any further I can t imagine the difficulty I would encounter to attempt a return refund given their frequently changing policies per El Paso staff Corporate fools in New York customer support in El Paso warehouse in Indianapolis WARNING--DON T BUY FROM THESE COMPANIES They will screw you over given an opportunity

Company sucks

Company sucks No way of getting rid of their annoying emails

I ordered a fleece lined coat

I ordered a fleece lined coat When it arrived it did not have a fleece liner I returned the coat which I had to take to a return center and pay 16 00 for the return Then they enrolled me in a rewards program without asking me and started charging me 16 95 a month Unscrupulous behavior

I ordered coat that was too big

I ordered coat that was too big I sent it back and reordered next size down I got refunded but they kept 27 for shipping and whatever u think they would have made exception I m done with them Removed my email and took name off mailing list Bye

Customer SERVICE more like Disservice

I spent more than an hour online with an Ellos customer service representative I was trying to place an order and use my credits and promotions After all that time the representative says I deleted your order which voided my credits and promotions Call back in a week he said Are you kidding me Why should I bother In a long line of irritating exchanges with this conglomerate of businesses this is the straw that broke the camel s back