Elmtreekennels Reviews

What a truly exceptional place

What a truly exceptional place amazing staff especially Angie on reception fantastic facilities wouldn t hesitate booking again Thank you Elmtreekennels for looking after my babies

I cannot put into words how fantastic

I cannot put into words how fantastic Elmtree Pet Hotel have been to my 2 dogs over the years but more so recently when both have had health issues whilst I was away Unfortunately my little girl dog passed away in April and so only my little boy dog returned in august When my girl left to go to heaven we were distraught and the staff at elmtree were so kind sending me a lovely poem for our family kind emails and pictures of her along with their memories of her They called me to ask how my family was coping and really took the time to care The ladies on reception are so lovely and they honestly care when they talk to you and take the time to genuinely listen and remember things from previous visits When my little boy dog stayed with them this month it was his first time in a room on his own The staff sent me pictures administered all his medications correctly and messaged me during my time away Unfortunately he got sick due to an age related syndrome which we weren t aware of and that started whilst we were away and obviously I was upset and worried but Tom at Elmtree took him to my own vet and called me with updates messaged me and really cared for him Unfortunately despite getting better a few days later my little boy got sick again despite being checked over by my own vet and given the all clear originally Tom took him to the out of hours vet hospital at 10pm himself and waited with him before bringing him to his own house for the night to sleep as it was early hours by the time they left and he was so concerned for him on his last night staying over that he wanted to keep a close eye on him personally I was kept up to date by message and call the whole time Tom paid for the vet bill so not to cause me extra stress whilst I was away and I paid elmtree when I collected him It s important to note that Tom and the staff caring for him saw a difference in my baby s behaviour and acted immediately I m so grateful When I collected my baby the care didn t end there Tom messaged me asking how he was and asked me to keep him updated as he was worrying about him This level of care goes beyond a business these people care so much about the animals that stay with them They have genuine emotional connections with the animals and I cannot put into words how grateful I am to them all but specifically Tom for what he has done for us I will not trust anyone else to take care of my boy but also going forward for any future animals I may have in years to come I won t hesitate to continue using Elmtree based upon this recent stay

Thank you elmtree for looking after

Thank you elmtree for looking after rocco and Bonnie so well And thank you to all the amazing staff Highly recommend

Wouldn t trust anyone else with my dog

The only place where I ve felt like the people might possibly love my dog more than I do What dog owner would want anymore than that

Just used Elmtree for the first time

Just used Elmtree for the first time brilliant our dog was happy and contented settled in at home really well

Looked after Charli as if he was one of

Looked after Charli as if he was one of their own pet Charli loved all the affection given to him

Highly recommended

Just picked my 2 year old miniature schnauzer Frank up from Elmtree He was there for 11 nights It s the first time we have ever left him so was very anxious I can t rate Elmtree highly enough and would happily recommend them Frank had the best time he loved playing with the other dogs All the staff were lovely and I received reply s to my countless emails asking how Frank wasHe has come back smelling amazing after his wash and blow dry Thank you so much Elmtree Frank will definitely be back Anna

The staff are friendly kind and caring and love there pets

Elmtree luxury pet hotel is exactly what it says it is My pooch is more than happy to stay here if she s happy then I m happy The staff are friendly and caring they love their pets Nothing is to much trouble Highly recommended Thank you Elmtree for all you do and taking care of my pooch