Elostones Reviews

ORDERED PAID AND NEVER RECEIVED IT

After been waiting for years never received my order and the customer service is now not even answering my emails Do not buy from the UK or the same might happen to you I m certain is a great product but I was scammed

Elo Stones are basically THIEVES

I gave them my capital to receive a device in March 2021 They got to use and then sit on my money through COVID and the microprocessor shortage As of March 2024 they were still struggling with figuring out international shipping By April 28 they gave up So despite there being probably millions of online retailers that have figured shipping Elo Stones somehow couldn t likely heavily influenced by how much more they charge for the devices now versus how much their backers paid And even the refunds aren t being processed at the 6-8 weeks speed they re supposed to be

Absolute scam

Absolute scam Does not deliver products Scamming on backer sites Have stolen my money for 3 years now

Terrible Experience Never Received Product or Refund

I had high expectations for the ELO Smart Thermotherapy System especially since it was a Kickstarter project promising innovation Unfortunately it turned out to be a huge disappointment I never received the product despite repeated attempts to contact the company Their customer service is unresponsive and nearly impossible to reach After multiple refund requests I received no reply or resolution It feels like I donated money for a product that was never delivered and the company seems to take no responsibility for this failure This is not what I expected from a professional business I strongly advise others to avoid ordering from or dealing with ELO Stones Based on my experience there s no guarantee you ll receive your product or get your money back

Thives and liars - DON T BUY

They stole our money with their Kickstarter campain Go read all backers comments Stay away from this product

Scam

I ordered these and waited for years They kept changing the production date Then they started requesting more money They requested more money for the changes that they made Then the asked for more money for shipping It went on and on until I finally decided to just eat the loss Horrible customer service I can t rate the stones because I never received them

I ordered these waited for years before

I ordered these waited for years before I received my product in September The product didn t even last to December The stones won t heat up correctly I contacted the company and all they would do is offer a 25 refund for a defective product Do not buy complete waste of your money terrible customer service If you don t fix your product from Canada then why offer to ship it to us They went on and on on how expensive the duty fees are when I had to pay an additional 100 to get it across the boarder They do not care about the quality of their products do not send out a new one free of defects as their product style has changed due to this issue I ve been talking back and forth through email without much resolution They refuse a full refund of a defective product when I funded the start up

Dose not even deserve one star

Dose not even deserve one star ordered when they first advertised them waited and waited never received them chased for a refunded and never recieved that either Do not buy from this spam of a company Many people have lost out My experience started 22nd February 2021 and is still on going with this fight