Based on authentic user experiences
Mathias Lindemann
6731 reviews
N/A
5 months ago
Terrible Customer Service Quality Issues Shifted to the Customer
In November 2024 I purchased a winter jacket from Elvine model Reece size M for 419 After just three weeks the zipper broke a clear quality defect which I reported directly to the manufacturer Elvine s response was beyond disappointing Instead of offering an appropriate solution such as a repair replacement or exchange they suggested sending a replacement zipper to the retailer so I could pick it up and let a tailor to have it sewn in For a product in this price range such handling of customers is unacceptable Elvine shifts the responsibility for quality defects onto the customer instead of addressing them directly At the moment it is winter and temperature is below 10 degree outside I have This is not only poor customer service but outright disrespectful to buyers who pay for premium products and expect to be treated accordingly I will avoid Elvine in the future and strongly advise against purchasing products from this brand if you value quality and customer service
B Baynes
6731 reviews
N/A
5 months ago
My 3rd Elvine jacket
My 3rd Elvine jacket My 2nd one was stolen My first was the The Reese I already fell in love with this jacket but the Gunter even works better for me That is why I bought another Gunter jacket These are quality jackets worth the investment because they are nog cheap But normally I wear them for more than 3 years as well Perfect warm in winter and even in spring and autumn on warm days I can wear this jacket over a T-shirt as it is so breathable And here in the Netherlands the water resistance does its job as well Great coats great design Elaine you ve got a fan