Based on authentic user experiences
Lauren
6730 reviews
N/A
7 months ago
Never received my item no returns
Never received my item no returns portal or help desk out of pocket
6730 reviews
N/A
7 months ago
Money taken from account but order number not found
My boyfriend bought a jumper from Elvuro for me as a gift Money got taken out of his account but he was never sent a confirmation email or anything He has a screenshot with an order number but when he puts the order number into the order tracking it says order number not found We have both emailed customer service but no reply Will we receive the jumper Or will he get his money back
Consumer
6730 reviews
N/A
7 months ago
Item was not the same as in the photo
Item was not the same as in the photo Looked like good quality online but was extremely poor in person The colours did not match up at all Very disappointing
Dot
6730 reviews
N/A
7 months ago
Making a Return is impossible
On 20 October - I ordered the Lavinia Sweater - 1240 On 4 Nov - I received the orderOn 13 Nov - I contacted your info email to arrange a return as the item is too small even though I ordered a size large also noting that the actual item looks completely different to the image on your website On 16 Nov - I contacted again to arrange a returnOn 17 Nov - I received this message from you A refund is possible but please be aware that returning the sweater to our warehouse abroad can be quite expensive Alternatively we can offer you a 15 refund if you d prefer to keep the product Please let us know how you would like to proceed On 17 Nov - I asked you how much is it to return the item On 30 Nov - I asked you again how much it was to return the item Your customer service is appalling - I strongly urge no one to buy from you - items are not as they appear on the website and it is impossible to return anything to you 31 50 wasted
Joanna Wood
6730 reviews
N/A
7 months ago
Received nothing
Placed an order and nearly a month later I have no package Website states delivery in 1-5 business days Tracking doesn t show any information Emailed customer service no response Starting to think it s a fake site with no actual products If you re reading this Elvoru my order number is 71363 please give me an update or my money back
Sophia
6730 reviews
N/A
7 months ago
No customer service and poor quality
No customer service and poor quality clothing The jumper I ordered was not as described and really small I emailed twice to return it and have not had a reply This was from November Do not buy