Ember Reviews

Didn t ship my order and then lied to my credit card company

They didn t ship my entire order only shipped 1 out of 3 items I initiated a chargeback to my credit card and Ember lied to my credit card company and said they shipped all 3 items This is a fraudulent company Stay away

Product failings total contempt for customers

Ember Technologies must have total contempt for their customers Their 140 coffee mug works fine but after a short while the inner coating starts flaking off and guess where those flakes are going Yep right into your beverage When reaching out to customer service Katia and Amanda explained how it s safe to consume the inner lining of the mug which is made of collodial silica and inorganic pigment Then they offered me 22 discount off a new mug that s all This mug was barely out of warranty but Ember Technologies will not stand behind their product and would rather suggest that customers ingest the peeling lining of their mug rather than simply replace it even after the warranty period Horrific approach to customer service and product support This is a premium product and priced accordingly Needless to say I won t be using their insulting 22 discount and handing Ember Technologies more money Considering how many other people online have having this same product issue how about we file a class action instead Would that get the point across Stay warm

Battery on Ember tumbler won t hold a

Battery on Ember tumbler won t hold a charge for more than 2 hours Have tried resetting to no avail Ember will not respond to over 8 emails I ve sent My daughter spent 235 on this for a gift seven months ago

Worked great for 2 months

Worked great for 2 months Probably a simple fix but their support is non-existent Multiple support tickets created all are completely ignored

Very disappointed in the quality of the

Very disappointed in the quality of the mug Received the 14 oz in may 2024 and the pin failed on 2 of the charging pads CS calimed the mug was out of warranty which seems crazy at 6 months old they are selling faulty products with full knowledge of doing so

Frustrating Experience with Ember s Support Team

I purchased an Ember mug expecting a premium product but unfortunately my experience has been anything but premium After just a few months the mug stopped working entirely Despite being under warranty the support team seems more interested in wasting my time with repetitive kid-level troubleshooting steps rather than addressing the core issue Over the course of multiple emails I was asked to repeatedly perform the same basic tests like resetting the mug or reinstalling the app and submit videos and photos demonstrating the problem All of this was despite my clear explanations and evidence showing that the cup no longer heats liquids fails to recognize when it s filled and is clearly defective Their sole purpose seems to be avoiding replacing the product even though the warranty should cover such a failure The mug was not cheap and for it to fail so quickly with no resolution is simply unacceptable I expected better from a company that markets itself as offering high-quality products and customer service Instead I was met with endless delays poor problem resolution and wasted time Until Ember takes responsibility for their defective products and improves their support processes I cannot recommend their products to anyone

Does not ship my order and support is unreachable

I already own a mug and is happy enough with it to order another as a gift However the order has not even shipped for over two weeks they state 2 days max I cannot get in contact with customer support but they ve charged my card just fine Illegal business practice in my country the product is fine but the company is horrible

One of the worst modern tech companies

One of the worst modern tech companies I ve ever had to deal with I won t get long winded Their product is beautifully designed and it s a great concept Ember executes it poorly The mug quality is bad costings wear off quickly and the app is absolutely not functional Secondly the 40 dollar charging coaster you MUST have for it to work fails within weeks to months There are two spring loaded charging pins and they fail from general use I am on my third coaster for one mug and when this one fails I ll be moving on and just going back to an insulated mug Their customer service is non existent and that s not hyperbole It took 6 weeks to get a response when my first mug failed and they make you jump through hoops Avoid like the plague