Emedgroup Reviews

CANCELLING APPOINTMENT HOW DARE THEY INTERFERE

I rang for ETA for my Sons transport going to Hospital only to be told that it had been cancelled yesterday by the Hospital How would the hospital even know that I had booked transport AND WHY DID NO ONE TELL ME I decided that I would try and get him there myself but luckily I called the hospital first Called the Hospital to be told that EMED ASKED TO RESCHEDULE the appointment as they could not get him there on time clinic could not accept him at a later time that day so EMED cancelled it and said that we knew WE DID NOT KNOW SO WHY DID THEY NOT CALL US FIRST WAS ANYONE GOING TO TELL US AT ALL MOST IMPORTANTLY WHY DO THEY THINK THAT THEY CAN CANCEL PATIENTS APPOINTMENTS HOW DARE - THEY NO STARS AT ALL FROM USI would like to say that this complaint is not about the crews every crew that my Son has had have been great 5 STARS TO THE CREWS

Yet another late pickup

E med transport has been a most unreliable company yet again today waited for transport from Bromsgrove to Kidderminster Hospital for my 91 year old Father after numerous phone calls to the company trying to get updates on their eta they arrived 10 mins after his appointment time when transport finally arrived I was on the phone to the hospital who told me that his appointment and procedure would have to be rescheduled as we would not have gotten to the hospital in time before the clinic closed the previous week we were 40 mins late for his appointment and the consultant had left and gone home we then after missing the appointment had to wait almost 4 hours for transport to take us back home I think that at 91 years of age my father should be treated a lot better than being sat in a wheelchair for this length of time obviously the company has to tender for these contracts and they do not have the number of staff and vehicles to fulfill these commitments the loss of appointments due to incompetence and mismanagement must be costing the NHS a fortune they should definitely be penalised for late and missed appointments this is no way a dig at the company staff as they are all friendly and professional and go above and beyond it is all management failures

I have unfortunately had to book

I have unfortunately had to book hospital transport on 3 occasions T0he first they arrived to pick up 15 minutes after the appointment time about 15 minutes away from the hospital Second the got me to the clinic 15 minutes late Today I had a call to say that they couldn t supply the transport due to staff problems and that the hospital had been informed

Stay well clear of this appalling service

Appalling Could not book a simple GP appointment less than 3 weeks in advance On the day the appointment is cancelled 25 minutes late with no notice or notification As a result I am left without medication and in danger

Worst medical service i have ever

Worst medical service i have ever received do not register with this practice They are unprofessional and disorganised

One is enough two is too much three is a poison that will kill a person

This situation marks the third time we have had to endure an agonizing wait of nearly two hours for transportation to pick us up from the treatment center and take us back home Each time the experience has become more frustrating as we are left without any clear estimate on when we can expect the vehicle to arrive This lack of communication is particularly alarming as I could have planned ahead by opting for the bus which would have taken about the same duration to reach our destination Had I been informed of the probable waiting time for the transport service I would have appreciated the opportunity to make that choice Taking the bus would at least grant us some measure of certainty as the bus schedule is more predictable than relying on a service that cannot provide a specific arrival time It is disheartening to feel ignored and that our time is not being valued throughout this entire process Furthermore I have encountered inconsistencies in the information provided by the staff when I call to inquire about our transport During one phone call a staff member assured me that the transportation had already been arranged only to find out an hour later when I followed up that in fact it hadn t been booked at all This kind of miscommunication not only wastes valuable time but also reflects poorly on the EMED group s customer service It raises concerns about the efficiency and effectiveness of the staff and it feels as though money is being spent on personnel who are not fulfilling their responsibilities adequately As a result the overall experience has significantly deteriorated and I hope to see improvements in the handling of transport arrangements in the future

Beyond Useless Company Does Not Come Close Negative ratings should be available to give them Our experience is simular to the

Our experience is simular to the reviews left by other EMED users they are absolutely diabolical a shambles of an organisation or disorganisation is more apt my father has missed several appointments due to them either experiencing staffing shortages bookings not physically being made after us doing so by phone with them they don t want to help at all the patient relative are made to feel as though we are asking to much of them i e when my disabled father requires his legs lifting onto the stretcher Today the crew moaned swore on a couple of occasions vaped at every opportuity not on the ambulance but outside even so it s not pleasant We got to the appointment 30 minutes early but the crew constantly harrassed the hospital department receptionist nurses us the patient to hurry up even though it was not my dads official appointment time yet all because they finish at 5p m were more concerned about the motorway congestion The crew were not compassionate caring considerate or friendly which are obviously the key qualities that they should obtain for carrying out their line of work if you are not caring or somebody that does not like helping vulnerable people or people in general come to think of it then they should find alternative employment in a different field It is pointless complaining as the manaagement are just as appalling could not care less They obviously won the contract that they tendered for as they were the cheapest it was definitely not for their efficiency or professionalism I hope to god in the new financial year that they lose the contract a company that gives a damn are competent with the means to offer a more reliable service Let s face it it won t be difficult

Minus star would be appropriate

Late for my hospital appointments every single time then today called them 45 minutes before to check on my transport to hospital for my MRI scan to be told its on route then got called back 1 hour later to say it s cancelled consultation with my oncologist 19th December has to be cancelled too now can t get a new MRI appointment this year check if my Cancer spread

Change is needed

What is wrong with this company You are dealing with patients sometimes quite sick people who really don t deserve to be kept waiting for transport resulting in cancelled appointments Return travel is dreadful sitting in hospital reception waiting for nearly two hours after pick up time Where is the communication Who organises the schedules Obviously you must be at the core a caring company but something needs to change