Emeraldplants Reviews

Brilliant website and exceptional service

I ordered a shrub from Emerald Plants on 21 June received an order acknowledgement email on 23 June I received another email to say the order was being dispatched and today 24 June received the shrub I had ordered It was very well packaged the shrub was in excellent condition much bigger than I thought it would be it had a thank you card from the firm and a very useful all-weather tag for the shrub with a picture of the flowering shrub and a write-up on it - this will be very useful for identifying the shrub in years to come All-in-all I am very very impressed with the service from Emerald Plants I was somewhat shocked to read some awful reviews on Trustpilot regarding Emerald Plants but I can only speak as I find and I found that from beginning to end the service was exemplary I shall certainly be revisiting the website in the future as I feel that Oliver runs a very professional business

Replacement plant

Was sent the wrong colour of plant and after waiting a long time for the matter to be resolved it has been as I received the correct colour of plant this week Olly s plants are of high quality and arrive very well packed Give him a chance he s possibly short staffed

Rare plant located and delivered

Emerald plants were brilliant with my enquiry I needed a particularly rare rubus plant which I could not find for love nor money Olly was extremely helpful and managed to find and deliver it to me Thanks so much

Scam fraud AVOID

Scam Took our money ignored email and phone No plants No communication A complete fraud

Avoid at all costs

Plant arrived late Olly emailed huge apology that no one has got back to you sooner this is not how I would like to be running the business However when the shrub flowered it was not as described nor in any way resemble the picture on the label Olly wrote someone must have put the wrong label but he sent correct plant I have checked with RHS who listed him as a supplier and confirms it is the wrong plant Olly confuses ego with ehics Ongoing dispute

Absolutely awful place to order plants

Absolutely awful place to order plants from I work in this industry and ordered over 150 00 worth of plants for a client Had to chase order after two weeks eventually got through however then received 2ltr pots instead of the 5ltr ordered and poor quality When trying to resolve matter they don t answer phones take ages to reply on chat say they will sort but nothing after weeks STRONGLY ADVISE NOT TO USE

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY THEY ARE FRAUDSTERS I don t understand how this company is still allowed to trade there must be a governing body to stop them trading I have NOT received the plants they won t answer the phone or emails I am so disappointed

Terrible

Terrible Take your money on an attractive website then it s goodbye I have never heard from them again and they never answer the phone or email They should really be put out of business Thankfully Mastercard have refunded me but they shouldn t be dealing with this company either I suggest any potential buyers remain potential and go elsewhere