Emhhomes Reviews

My 77 mum s left without heating or hot

My 77 mum s left without heating or hot water Logged complaints with them and liberty property Thier not bothered Apparently there is one guy running all over the country trying to repair faulty boilers They won t employ more gas engineers Greedy companies taking money from the elderly and leaving them cold

Slum landlord

SLUM LANDLORD who are not accountable as you can clearly see they do not claim this profile nor ask for reviews Well judging by my experience as a tenant of theirs sadly I can completely understand why They do not like to be challenged and are not interested in good relations or honesty at all The whole company is full of lies and false promises and they consistently make appointments that they do not intend keeping whilst leaving you sitting around waiting for them IGNORANT AND RUDE They do not treat emergencies as such either and when they do eventually repair something often cause further problems by botching the job Terrible communication and organisation and nobody takes ownership of difficult problems They also lack a thorough knowledge of housing law and you literally have to hound them to get a reaction Very poor sub standard housing association that pretend they are amazing and yet nothing functions properly from the staff to the poor response times the health and safety and the reactionary and poor maintenance procedures They clearly need a new direction and a thorough re maintenance programme to bring their awful housing stock and staff up to date Their useful myhomeonline is always playing up too so looks like they don t bother with their I T either even though they tell you to get in touch this way SORT IT OUT IT IS ABSOLUTELY TERRIBLE How this lot would ever cope in a real job I have no idea The organisation appears nepotistic and there seems to be a culture of covering up for one another s constant lies and errors getting paid to laugh at people essentially JUST AWFUL For what it is worth I think the problem with their sincere lack of care towards their tenants is associated with the fact that they feel like they are giving you something as in they somehow think you are subhuman as you live in social housing The reality is the way they disrespect their own tenants is that they make themselves as such they lack pride and dignity And as for their so called eco houses they are just as expensive to live in and riddled with design flaws including a problem with mould and damp These were built only on the basis of eco grants from the government a sham and a complete waste of public money They will be pulled down in 30 years

3 weeks freezing temps no heating and they don t care

3 weeks - 3 temps and am still without heating always excuses no help and don t care about my health If you get offered a place from these cowboys refuse it They are a cowboy company nothing about being a wanna be charity I WILL BE SUING YOU EXPECT A COURT SUMMONS

Awful service with these people

Awful service with these people purchased a full ownership property from them last year on first inspection the house was in horrendous state lots of defects damage and appalling finish to paint work througout dirty builders mess everywhere 4 months on from completion and hardly any snags have been repaired and I m now being told to go through complaints process When I had asked for the property to be put straight before I completed they just offered my deposit back as they didnt want to handle the issues they then lied and said they had been in put things straight when they hadn t Toilet weren t even fixed to the floor Iv been left with leaking windows cut holes in carpets damage to outside of windows scratches all over worktop Not happy at all and would not recommend to buy from this company

Shocking company for repairs

Shocking company for repairs I have had someone out 6 times to fix a boiler with no hot water or heating that still isn t fixed that has to be reset multiple times a day to be able to get heating hot water for barely an hour they just change a part every time that breaks within the next month I ve had an engineer break my door when fitting a draft excluder leave without telling me then having an emergency call out to repair as it wouldn t shut to say I need a whole new door yet customer services don t have a clue regarding the issue even weeks later I have a whole side of my fence I reported 8 months ago that had collapsed through and bits flying off during the wind that is yet to be fixed again customer services can t tell you anything You have to call constantly in hope atleast 1 of the customer service team will have a clue what you re repair is actually be able to help you re lucky if they answer within the hour It s just an awful company if you require any repairs

Disgraceful

Left an elderly vulnerable and unwell 89 year old tenant without heat or hot water for the 2nd time when they refused to come out in an emergency situation Total failure of duty of care towards their tenant Tenant was left freezing all night

Had an issue with my shower not working

Had an issue with my shower not working October 23 1st new one did not work 2nd you had to stand with your finger on the button for it 2 work 3rd stopped working had been broken when fitted so was repaired February 24 shower issues again came said it needed a new different engineer called back next day didn t fit a new one just repaired This week shower failed again spray out scalding water I work full time and they will not come on a Saturday to sort I have taken so many days off either wither with out pay or holidays for repairs and they haven t turned up I have a wet room no bath and because of mobility cannot not even get onto a bath They just don t care

Avoid if you can

Avoid if you can They take no accountability ownership or responsibility for anything Despite having a duty of care they don t care They fob you off lie and deny and don t provide a service at all Not one iota given for any of their tenants and they talk the talk but don t walk the walk

Vandalisation doesn t cover this

Vandalisation fly tipping and abusive staff You have sent four vans to a block of flats which they are blocking the entire car park then decided not to run to skip instead use our entire front garden as your own personal dumping ground leaving this s here since Thursday it is now Monday your staff have basically gave me abuse after asking whether they re going to clean it up The entire communal area inside from carpets to walls have all got marks dust screws furniture everything dumped here to your staff It is health and safety and a fire safety violation If this matter isn t dealt with immediately I will personally make sure every residence in this block sues emh houses