Empatica Reviews

Great concept poor execution

I suffer from bitemporal lobe epilepsy but I do not experience from tonic clonic seizures often After missing one dose of medication and suffering a seizure my husband and I got the Embrace2 for peace of mind Upon getting the watch in May 2021 false alerts were sent as it got used to my movements which was understandable After over one year of having to remove the device while doing everyday tasks such as washing dishes or brushing my teeth to avoid scaring my emergency contacts with a false alert I found myself not wearing the device more than I was It never once caught a petit mal seizure which I endure regularly In early August 2022 the watch stopped holding a charge Although being in rest mode throughout the night or not having it on as to avoid false alerts I was always receiving low battery warnings I contacted support and was told to charge the device for 8 full hours wear it until it needed a charge and repeat I was charging daily sometimes more than once per day and the device had even completely died in the night on several occasions When support followed up with me I stated that the issue wasn t resolved asked for specifications and battery information and let them know I was thinking of cancelling my subscription The person I spoke with told me they didn t do battery changes and because I was out of warranty I d have to buy a new device on which they d offer a 30 discount Then without hesitation let me know that if I chose to cancel they understood and made me aware of the subscription refund I d receive There was absolutely no fight for the device which made it seem like this is a regular occurrence for Empatica I chose to cancel my subscription and a refund was given on subscription Knowing that a company will cave so easily and not fight to keep a customer happy is not only sad but frustrating Claiming to do advanced research their product definitely doesn t reflect that

I would not recommend this device

I would not recommend this device I purchased this after my daughter had her first seizure ever and was diagnosed with epilepsy When we tried using it EVERY seizure alert we received was false Never once was it a real seizure The times to reach someone for customer service is a joke They are very minimal times even if you live on the east coast If you live in any other time zone in the country it is even worse Any time I try to call I get a voicemail All I want to do at this point is cancel my subscription and that is apparently not something you can just do on your own I now have to wait for someone to contact me on their time and I don t have much confidence This device was recommended to me by a doctor that did not have any knowledge of the device herself I did not realize she was so uneducated on it until I took my daughter in for her follow up and all she could tell me was to call customer service It really had me thinking that with the way she pushed this device she may be working with the company 0 stars if I could Update As of September 19 2023 I still have not received a call back from a voicemail that I left or an email response from the company to cancel my subscription They never answer the phone and just keep taking my money

If I could give a 0 star review I definitely would

If I could give a 0 star review I absolutely would I wish I could go back in time and not have spent the ridiculous amount of money as I did on this useless watch Battery life is nowhere near what they advertise Not even close It is definitely false advertisement imo I thought maybe my 1st watch was faulty It was nice they replaced it but I had to spend 102 to send it back and unfortunately the new 1 I was sent is exactly the same It is pointless to wear if I m not near a charger for more than a few hrs at a time I will no longer pay monthly for a service I cannot use They said the only way to fix the problem this time would be to buy a new 1 Seriously You have got to be joking me No thank you I refuse to waste any more money that I do not have on a device that doesn t work as advertised It would be like throwing money in the trash I wish I had looked at the reviews prior to purchasing this I ve never written 1 for anything before but I don t want someone else to waste their money as I unfortunately have

Waste of money would not recommend

Ordered this watch for my son It took months to arrive from overseas The watch had a false alarm and then after about 6 weeks it just stopped working Contacted the company They asked me to send it back with a UPS tracking number this number doesn t work and was sent back to me as returned to sender and gave me no reason it was sent back Now I have a watch that doesn t work and I can t return Cost me about 400 AUD Also have tried 6 times to cancel the app subscription but they still keep charging And they still keep

Embrace watch

Honestly I ve been trying to find kind words about the company empatica but I cannot put it succinctly I will state the facts and let comsumers decide Fact 1 This is not an actual working watch Not only does the time turn on randomly it also doesn t consistently tell you the correct time Fact 2 This watch is not compatible with most devices I had a new perfectly good working Motorola phone and customer service said it s the phone try another So I purchased a new phone a Samsung that they said would work Still not compatible with the watch Customer support suggested trying another phone My husband and mother tried connecting to their phones- my mother s worked my husband s did not They both have Motorola phones The watch obviously has a HUGE connection error Fact 3 Empatica is trying to sell something to disabled people that doesn t work These people are trying to make money Helping with epilepsy I m highly skeptical Bottom line- this watch should be a beta test watch with willing participants This watch should not be marketed I did test this watch I had it for over a month I had no seizures although it loved to go off whenever it could At the end of my trial empatica said that I had 9 seizures Incorrect If you re trying to get an epileptics hopes up their families hopes up that someone you care about will finally be safe go ahead and purchase you ll be letting people down remember If you actually want to be safe know that this is a scam Coming from someone with epilepsy

a beautiful and good fraud

a beautiful and good fraud they leverage people who want to help those who live this drama after 262 US dollars no tracking emails no response to the numerous emails damn bstxxxxx

I have been trying to contact them for

I have been trying to contact them for a week no response I am unable to cancel my subscription per their instructions on their website They automatically charged me 199 00 I want to cancel and I can not and based on the info on the website I will not be refunded the 199 00 That is a lot of money and it looks like they intend on continuing to charge me because there is no way to cancel

Buyer beware

Buyer beware The device doesn t work customer service is zero and the company will refuse to refund you your money Do yourself a favor and look elsewhereIf you purchase this device you will be ripped off and you will be sorry for sure