


Based on authentic user experiences
Blossom
6732 reviews
N/A
9 months ago
Almost 3 months not had products or refund
Absolutely disgusting almost 3 months and I haven t received my products or refund So I had made a purchase with this company back in 2019 and received the 6 day detox pearls product which was good I ordered again for the second time on 14 6 2021 detox pearls detox and empowering wands 59 72 and had not received my order in the time frame which was stated 3-7 working days I had messaged them via Instagram and they had responded and seemed genuine with their response stating their customer service will be in touch with me via email I hadn t received anything through email So weeks turned into a month and still I hadn t received anything I have been in contact through Instagram and still nothing I sent emails to the email address provided on their website and still nothing called the number provided on the confirmation email and it is disabled They sent a message via Instagram on 3 7 2021 to say We have submitted your refund request We apologise for the unpleasant experience I had not received anything for over a week and messaged them again to say I hadn t had a refund they stated it would be sent in that week 12 7 2021 and still nothing I messaged again on the 20 7 2021 to say I still haven t received anything they got back to me on 21 7 2021 to say we are working on your refund request We sincerely apologise for the delay now 3 8 2021 and I am still waiting on a refund and sent them yet another message expressing my frustrations their unprofessionalism and their breach of The Consumer Rights Act 2015 which they are and I now have no other choice but to take this further They have the time to post on social media and watch your Instagram story s but not try in the slightest to uphold their companies reputation This is Fraudulent and you are liars If you need the money this bad JUST SAY THAT
Michelle Walker
6732 reviews
N/A
9 months ago
This company is a scam
This company is a scam DO NOT BUY you will not receive your order or refund They have no phone number that says it all I spent over 100 and nothing
Alexis Thompson
6732 reviews
N/A
9 months ago
FRAUDS AND THEIFS
This company just steals peoples money I ve made a 56 oder and got nothing from them I went and posted and their Instagram they just deleted all the comments so no one would read them They are frauds
estelo ephestion
6732 reviews
N/A
9 months ago
DON T Buy Anything from this company
DON T Buy Anything from this companyI never received my parcel I asked a refund since March and am still waiting And I thing like so many people I will never have it
D Miller
6732 reviews
N/A
9 months ago
You make us look bad even though you make yourselves look bad
I ve been a customer for more than several years and it all started out good with communication and receiving my orders on time Things then went downhill for me in 2020 but I excused the month long wait to get my package due to COVID-19 I ordered items on 01 02 22 and excused the first month of not receiving it but then on 02 15 22 I emailed them with a copy of my invoice but got no reply back I then sent a message on Instagram on 02 26 22 because I see that they still find time to post daily but again got no reply back Now I m LIVID so I decided to go out of my natural way and started commenting on their posts for all to see stating that it is common courtesy to reply back to your customers and to at least give an explanation to why there is a delay They deleted my comment and any other replies that I ve made to others who were also asking for their money back but of course they deleted their messages also Today is now 03 11 22 and I will make sure I do whatever it takes to report Empress Body and get my money back They will never get my business again It s already hard for black businesses but you all make us look bad such a shame Happily giving an edited report that my Pay pal case has ruled in my favor and I will get my refund back Another business will get my 100 boom Unfollowing you from all social media accounts
Victorine Daley
6732 reviews
N/A
9 months ago
I placed an order since 28th December
I placed an order since 28th December 2021 with this company and to present I have not received the item I ve sent messages with no response I ve paid using PayPal so I ll put a claim through to get my money back I would never order with them again
Dadyne Sinois
6732 reviews
N/A
9 months ago
So this is what s going on
So this is what s going on their scamming everybody I placed an order July 2022 no items no refund They don t even have a contact number I know they better give me one or the other
DBN
6732 reviews
N/A
9 months ago
I placed an order on 3rd February 2021
I placed an order on 3rd February 2021 The funds were taken from my account and I recieved an email to say the products would be delivered within 5-7 days Almost 7 weeks later I have not recieved my order I tried to contact them via email on the address stated on the website but no response I sent a message via Instagram I had a response to say they haven t recieved any of my emails but that I should recieve an email shortly with detailsof when my order will be shipped I m still waiting What s so disappointing is that I ve ordered from this company before and had a good experience and I didn t want to write a bad review but after almost 7 weeks of chasing after my order I m not really sure what else to do Communication is key in customer service If I had just been given an honest timescale of when my order would arrive and kept in the loop I wouldnt of felt so aggrieved but instead I m none the wiser of when or if my order will arrive
Sarah Jayne Hackney
6732 reviews
N/A
9 months ago
This company is a scam
This company is a scam It looks like they were legitimate at one point but this changed 2 a half months ago I placed an order never arrived asked for refund this never arrived I have been in touch with my bank for refund If you can see their Instagram page comments when they don t delete them this will tell you all you need to know Do not use this company
Laura
6732 reviews
N/A
9 months ago
DO NOT BUY FROM THIS COMPANY
Will never buy from this company again as I didn t receive my order Their customer service is shocking The lack of care is unbelievable I will be taking this further How they are still up and running is beyond me