Based on authentic user experiences
HAYES P A
6731 reviews
N/A
6 months ago
Mindset of Endesa Electric Gas Supplier Spain
The business mindset of Endesa the Electrical Gas Supplier to your home s in Spain Here is a company who do not understand their own business profile in simplistic terminology they are the suppliers of energy and the clients are the customers who pay for this service However 10th December 2022 I became a client not through choice but having purchased a new property I took over the supply from the previous owners To date Endesa have not supplied a bill nor provided a contract number so unable to utilise their online client area for any help or advice but most importantly to be able to view my personal consumption and costs My only aim and objective is to pay my bill in a timely manner and not be a debtor Over the past two months I have contacted Endesa Customer Service Department on six occasions each time a different customer representative but the common denominator between each representative is that they cannot provide the total consumption used and cost to their client or even generate an estimated bill However I am repeatedly assured and provided with a date when the payment will be taken by direct debit from my personal bank account then I can use the client area to review and adjust if need be my personal consumption These dates expire I telephone Endesa Customer Service Why because I want to pay my bill It s the way I do my business it s a commonsense approach so I believe Endesa representative then go further and provide communication of gross misrepresentation They state when a bill is generated and it could still take months you can defer payment for two months However they take payment by direct debit So that choice is obsolete but is it correct business practice to place their customers into debt through no fault of their own Unfortunately I have tried to seek a satisfactory resolve I have even endured an Endesa Customer Service Representative hang up on me twice because I question their business acumen My only solution to ensure the debt does not vastly increase is to switch companies hoping that I receive the professionalism in customer relations from another supplier
Jake
6731 reviews
N/A
6 months ago
Incompetent service
Agent tried to convince me that my NIE is not my NIE cause it does not have a photo well NIE for EU citizens does not have a photo is why I attached my ID as well still disconnected me twice telling me its not a NIE Im speechless 1 week with the company cannot log in customer serivce is terrible not recommending at all
Arcticfox
6731 reviews
N/A
6 months ago
Awful
Awful disgraceful shambolic Moved to Endesa some years ago because the offered a reduced cost On loline service and in English with an Englsh speaking customer servie Which there isn t And no OnLine chat I
Vitaly L
6731 reviews
N/A
6 months ago
Fraud
Fraud They overcharge on erroneous readings and then never pay back claiming it is their policy
Mike
6731 reviews
N/A
6 months ago
Absolutely hopeless company
Absolutely hopeless company Avoid them if you can If you like very poor customer service then this is the company for you Good luck
Dominique Garcia
6731 reviews
N/A
6 months ago
This company overcharged me by 400
This company overcharged me by 400 last March 2024 and they still haven t paid me back It s almost been a year I ve contacted them 20x already and explained my situation again and again and no one has helped me at all Some of the agents were nice and said I need to be refunded and they ll put out a complain and I just needed to wait for a resolution but I never got refunded Others gave me bullshit answers basically saying that everything has been rectified when it s obvious that it has not I strongly urge everyone to not contract this company Their customer support service is a joke no support given whatsoever Plus they offer you the most expensive plans and tell you it s discounted when in reality there are other cheaper plans Terrible
M T
6731 reviews
N/A
6 months ago
The automated phone line is horrible
The automated phone line is horrible and it takes forever to get to an actual person Then when you do get an opportunity to speak with someone they are impatient and hang up on you when they need to repeat themselves And they do not offer any support in any other languages except Spanish Horrible customer service as a whole
Laura Stadler
6731 reviews
N/A
6 months ago
Terrible customer service
Terrible customer service I went into the office and signed a legal contract for a year in 2024 at a good price Due to some mix up by endesa they cancelled my contract three months later They admit they made a mistake but refuse to give me my old contract back All they want to do is sign me for a new higher price 2025 contract but not at the best price available That best price is only for new customers I don t get the logic After 30 years will now move to another company