Energas Reviews

useless

Our experience with Energas has been nothing short of a nightmare despite what should have been a straightforward transition from Gas Direct Right from the start the service has been plagued by errors and unexpected costs Initially we received three bottles one of which was incorrect On top of that one of the 50L bottles arrived with a pressure of less than 230 BAR which was completely unacceptable After raising the issue they sent a replacement but this bottle only measured 195 BAR Though we accepted it considering it was close to the 200 BAR we required it was far from ideal To make matters worse about a week later we received an invoice with over 160 in charges Shocked I contacted the Hucknall branch to question the fees as they seemed completely unreasonable They did issue a 19 credit for the wrong bottle which we appreciated but the handling and shipping charges still amounted to more than 70 this was the main reason we questioned the bill in the first place A week has passed since my initial complaint and I m still waiting for a clear answer or any resolution This level of service is unacceptable and I m not willing to pay for their mistakes especially when I m supposed to be charged only 15 for delivery Until this is resolved fairly I won t be paying a penny more If you re considering Energas be prepared for a lack of accountability and endless frustration What should have been a smooth process has instead been riddled with errors hidden charges and poor customer service

Go elsewhere for gas if your below Milton Keynes

If you need welding gas don t use this company promised delivery on a certain date guess what didn t turn up said their delivery driver have problems coming below Milton Keynes if you have company south of Luton go elsewhere they have not got any supply depot in the south why bother sending reps down south if they can t supply within a couple of days

Energas have been brilliant

Energas have been brilliant local firm that has grown and who understand your needs and know your account They provide a new Qlixbi cylinder which is unique to them and has massively improved safety at a very competitive price Never had any issues

Great company

Never had any problems with energas My items are always readily available and if by some chance my goods are not in stock the staff bend over backwards to make sure it s on site for me the very next day Gas deliveries are very prompt and good communication if there is a delay