Energia Reviews

Brilliant company

Brilliant company Level Pay makes budgeting so much easier Very polite and helpful customer agents STARS above other providers who shall remain unnamed HIGHLY RECOMMENDED COMPANY

Very happy I switched to Energia

I switched to energia who provided a free car charger and great tariffs including buy back surplus from my solar panels I m very happy I moved

The representative was very pleasant

The representative was very pleasant and extremely helpful and made the switch over process so easy and quickly Energia done all the necessary paperwork quicker than it took me to get through to my previous electric supplier who had me on hold for long periods before passing me through multiple departments only for them to cut me off So far everything I was told by your representative has happened and paperwork has turned up confirming the change over etc and the cherry on the cake is that Energia s rates are cheaper

Customer Service

I have to say that their customer service is excellent from signing up to changing my plan They listened to what I wanted and offered some good advice

I had been with Energia for several

I had been with Energia for several year but moved to another provider 12 months ago I have just moved back to Energia as my previous provider made a complete mess of my level pay plan and would not listen to me Energia s rates are much more competitive and I have found them easier to deal with

First class service

When I was moving home I contacted customer service the agents name was Emma would was excellent could not have been more helpful and got everything done for me many thanks Emma Overall I found Energia a good and fair company to deal with and would recommend to others

I found Sarah B retentions to be

I found Sarah B retentions to be very professional courteous and extremely helpful with any questions I had Which encouraged me to renew my contract

Very poor new customer experience INITIALLY but Wow afterwards

Very poor new customer experience As a Smart meter customer the dashboard is almost impossible to read as EV and daytime bar colours are almost identical both purple No daily cost approximation on line despite having a smart meter Overall my joining experience has been terrible but I hope this is just a once off and I will change my review if so I had really positive feelings having read others reviews but so far it s been the opposite EDIT - Thank you Jennifer I have emailed the teamEDIT 2 - upgraded to a 3 star review as customer service is really trying ot assist and accept the points I made EDIT 3 - OK I got this wrong Really good company - really listen to customers and make improvements 5 stars

Great experience

Great experience The service was prompt and the support team was very helpful They addressed all my concerns quickly making everything easy and stress-free Highly recommend