Energymuse Reviews

Too fragile don t buy

I had the tony robbins live with passion necklace from energy muse for a little over a year and one day it randomly broke when taking it off I had a few friends that purchased this necklace as well and all had the same exact experience of it breaking very easily Contacted for help and they said you have to pay to have it fixed with a 3rd party I liked the necklace but due to the quality I Would not recommend

NOT the experts they claim to be

They claim to be experts on crystals I beg to differ I ordered 2 of their smokey quartz angels the day they were mad available I received my order however I did NOT receive smokey quartz but what appears to be low quality aventurine I contacted their customer service by email there is NO phone number to contact them as their previous number has a message to contact them via email as they have moved their cs team online but received NO response I did try their chat button which stated the Energy Muse team would be with you shortly 3 hours later no response even though I kept the connection active it automatically disconnected at 7 WITH NO RESPONSE I wish I could add photos here because I have screenshots and photos of everything as proof SO disappointed as I have 2 less gifts for Christmas for my family

Buyers Beware

Buyers Beware I ordered several items - one arrived broken one missing and all others unlabeled and just packed in a box unprotected Several stones were much smaller than anticipated and overall poor quality I m unsure if the stones are real or manufactured Upon contacting customer service I was told that due to the fact that I used a promo code it was policy that they were unable to approve a return This led to a back and forth but to no resolve I am currently disputing the charges with my bank I only wanted to share my experience so other are aware of the poor quality of merchandise customer service and policies I do not recommend this product or this retailer

I would give this negative stars if I

I would give this negative stars if I could Ordered numerous bracelets that ended up becoming discolored meaning the coloring came off the stones So contacted customer service and they informed me that it was because my ph balance sweat was the reason for this Now mind you these bracelets were worn rarely and I never sweated while wearing them and from my research a true gem would not lose its color Still waiting a response from that email Please don t waste your money on the jewelry Literally the beads after losing color look like light weight plastic

Customer service sucks

Customer service sucks One came with a warning May cause cancer You should mention that before you order I email right away gave me a bs excuse Wasted my money

Items Arrived Damaged

Horrible customer service and say they are too busy Items packaged poorly and arrived damaged The oval selenite bowl was chipped in the corner and the black stones in the starter kit arrived crumbled into micro particles The reviews on the website are edited out when you say you are disappointed Now finally given an RMA to return with an address that doesn t check out on google but they said if the package gets lost they accept no responsibility and they do not shoulder shipping costs on orders or returns it s a lot from Canada and due to poor packaging This is not a responsible business

I purchased a Charoite stone

I purchased a Charoite stone It s beautiful Arrived packaged securely within a week of placing my order

Absolutely LOVE this place

Absolutely LOVE this place They have thee best customer service one of the best I ve had in a long time They go to the world s end and beyond what they need to to make your concerns right and settled That is such beautiful care that they show their customers In addition to that i love their pieces I can ALWAYS feel and sense the positive energy and vibrations from every item I get from them I have taken a personal vow to never buy gems and crystals anywhere else because of what they have done for me Buy from them and make them your crystal vendor for life- you will not regret it