Energyombudsman Reviews

My case was handled with care and thoroughness

I must be honest that I sought help from the Energy Ombudsman not holding out much hope as the facts are not straightforward I was expecting some sort of computer saying narrrh But to my great surprise the examiner studied my case with a lot of care and attention to every minute detail and she found in my favour and awarded me compensation against the dodgy energy broker Their portal was easy to use to log in evidence I will recommend them to all begrieved consumers

Excellent Service

After months getting nowhere with my energy provider I contacted the ombudsman and I m so glad I did The process was straightforward and my case was handled promptly and efficiently Many thanks to my case handler Jason for the excellent service provided

Clear explanation of how they arrived

Clear explanation of how they arrived at their decision

Overcharging by new suppliers

Contacted the ombudsman after multiple complaints to a new energy provider appeared to fall on deaf ears Once involved they issued clear guidance as to what was required from both parties and set deadlines The information was looked at and the decision went In my favour the reasons given a remedy proposed It s a shame a major energy provider had to be forced to put right their actions that were so blatantly wrong

Kayleigh Byrne of utilities ombudsman

Kayleigh Byrne of utilities ombudsman trouble shooted an issue that had been running for nearly 2 years Inflated billing given as estimates nothing nobody could try to make sense of the situation until Kayleigh Burne came along Kaileigh reported back to me throughout the process and was successful in the outcome Thank you very much

It s good to know that the Energy Ombudsman is out there

We had a horrible electricity provider who tried to steal from us Example They invented an estimated reading for one single month which was almost three times the total reading of our meter since 1988 But the Energy Ombudsman was excellent and put things right It s really good it s really reassuring to know that we still have a few organisations out there which protect citizens against bad companies

Our case handler was brilliant

Our case handler Roxanne has been brilliant She listened to everything we had to say and she explained her decision fully We got the best result and we honestly couldn t have sorted our problem with our energy provider without going to the energy ombudsman After having a problem for 4 years I wish I had done it sooner Thank you

Months of battling with Octopus Energy sorted

After months of battling Octopus energy over a faulty meter and excessive billing after many many months of stress I was able to take my case to the Ombudsman and I am glad I did The matter was resolved by the Ombudsman exactly as I hoped it would be and the outcome was extremely positive If you have problems with an energy supplier and you are able to go through the Ombudsman service please do as they are helpful attentive and will do their job well Don t be fearful of the process it s really straightforward and they are there for you Any energy company has to abide by their decision fully my experience was extremely positive with special thanks to Elana