Engie Reviews

Avoid - Would give a negative star if possible

Would give a negative star if possible - absolute nightmare Do not use if you re expecting decent customer service Trying to close and finalise a bill - 6 weeks later 5 different bills of varying amounts and now the last payment made has disappeared from Engie s system Don t bother wasting time on hold Engie s customer support team is sure to let you down - Go straight to the Energy Water Ombudsman in your respective state

Misleading overcharging and terrible customer service

The full story is below but to sum it up their customer service is terrible Long wait times speaking to multiple people and being passed to different teams empty promises You will most likely have to get the Energy and Water Ombudsman involved which they will pressure you not too with lowball discounts Engie is not worth your time or money Have been with Engie since they were Simply Energy and have since left I am still having issues paying my final bills I persisted with them for too long as we were moving house and waited to change energy providers when we moved I should have done it much sooner From the get go they put my neighbor s meter down instead of mine They then charged me exclusively at peak rates I brough it to their attention that a peak rate isn t a peak rate when you charge it 100 percent of the time and was told sorry you have to pay the bill which was about 4 times the rate they estimated I would pay when signing up with them Told them I was going to the Energy and Water ombudsman and they offered me a 150 discount due to poor customer service and sent an email that said customers were encouraged to work with their supplier I tried working with them by breaking down the costs in their bills I don t believe they read these emails and insisted on the final bill amount No one thought it was strange that I was being charged exclusively at peak rates The ombudsman process took about 6 weeks and during that time Engie was sending me emails advising that I would occur late fees I reached out the ombudsman who said that shouldn t be happening and made it stop The ombudsman were the ones who noticed the wrong meter and eventually sorted the bills out and got me a price reduction for approximately 400 During this time Simply Energy rebranded to Engie and all my previous bills were removed from their website so without my emails I had no billing history and their customer service struggled to find it over the phone as well I have reached out to Engie about the 150 discount offered for poor customer service and they have advised that due to receiving a 400 reduction from the ombudsman I am not eligible for any further discount Keeping in mind the 400 was not a discount but fixing an error on their end During this time I was offered a new plan that I was a assured would be cheaper and with a 200 new plan welcome bonus price reduction When they changed to Engie and they had changed the meter to the correct address they moved us to a new plan but not that one that I agreed This was because I emailed them instead of calling them Therefore I never got the 200 new plan bonus that I was offered Again they are not worth your time or money

I have a 6kw solar system with battery

I have a 6kw solar system with battery I was still getting 1500 bills during autumn and winter We use very little power put an electric timer on hot water so it heats during the day as it was heating at night As it turns out Engie kept filling the battery at normal night to run the bill up They informed us it was in the fine print The battery easily refills during the day so this is almost criminal Be ware

We were with ENGIE for a few years stay away

We were with ENGIE for a few years for both gas and electricity despite solar panels and a battery our electricity bills were getting ridiculously high as well as the gas bills We overpaid our accounts with fortnightly payments and when we changed providers we were 164 00 in credit - according to ENGIE customer service Trying to get our money back has been and continues to be the worst experience So far ENGIE has reduced what we are due back to just 40 and we receive conflicting messages regularly stating our refund is being processed and then denied STAY AWAY FROM ENGIE

Unpaid Balance and Misleading Refunds My Experience with Engie

Engie initially agreed to reimburse me 1 429 80 but I only received 755 78 I have written confirmation and text messages stating that they would send the full amount They mentioned the payment would be made in two parts with the first payment being 755 80 followed by partial payments to cover the remaining balance I was okay with this arrangement though it seemed questionable Sure enough when I called the call center two weeks later they claimed I had already been paid the full balance with nothing left to pay If you re reading this I recommend filing a complaint with Fair Trading as I plan to because you never know how many customers this might be happening to

Really bad company to deal with

We had a power outage of 5 days due to a severe storm When I received my bill they had acctually charged me for that whole week were were out The biggest day being the Monday when we had not a stick of power When I rang to complain the customer service lady told me that my fridges and freezer can still use power up to 24 hours after an outage Not sure where her power comes from But they refused to change my power bill so I went to the water power ombudsman they were fanntastic I ended up with a 250 credit from Engie only after a lot of back and forth But today I received a bill and letter in the mail box Not email a paper letter stating that they have underbilled me for period 12th of September to 12th of October and here is a special bill amount to be paid Oh wow I was shocked as it was for over the egsact period the black out happened from Sept 1st to 6th of September we had no power yet they still billed me for that week I tryed in vain to speak to someone but I was just sent around and around in circles I have since written a letter of complaint again to the ombudsmen as this company is sneakily trying to make me pay back the 250 credit I got by saying they underbilled me for that period I have sent photos of the letter and the bill to the ombudsman and they are investigation if you are thinking about changing to this company DONT THEY ARE THE WORST I was with them for 7 years I have now changed suppliers and have found a much cheaper rate My complaint with this company is still ongoing but I won t be giving them any more of my Money Definatly go to the ombudsmen if you need help because it s the only way company s like this one will be made accountable for bad service

Do Not Use This Service

Do Not Use This Service They misrepresented their obscene contract to me on a busy business day and I was in the impression it was for 1 yr to try Oh No they managed to put my signature with a 5 yr penalty early cancelation fee My home is on the market Why would I sign a 5 yr anything They won t let it go So Beware I should have never been pushed into this situation Don t You

Is there no zero star button

Is there no zero star button Right now in verge of closing business due to extortionate electricity bill received by this evil company How can you even justify charging people do much I ll be going down route of taking these guys to court

The absolute worst customer service I

The absolute worst customer service I have ever seen We were with Engine for 1 year over which we had to call them a dozen of times to make simple changes to our account Their motto seems to say yes yes it will be done and not actually do anything about it This even applied for when we called to open an account which is embarrassing and should have been the first red flag When we moved out and closed our account with them we let them know via email and on the app They confirmed this was taken into account We however got an invoice for the 3 month period following us moving out and let them know that this invoice is not for us again yes yes we will solve your issue but nothing is done We have now just got a final reminder to pay this invoice 2 hours on the phone yesterday and I was told that the case I had opened about this two months ago was escalated to the billing department who closed it without again actually doing anything about it The whole company is a joke