Enpal Reviews

Unreliable company

At the start everything went smoot and fast from first talk to installation in a month BUT then problems started Our system keep going offline they mailing us nearly daily for last 2 years that we need to reset system They came few times to fix and change something in their box and checked internet connections and all said that is great on our side Few months ago we opted for Wall-box We paying for something we cannot use 90 of the time because it doesn t work We opened 2 tickets we got back mail that they don t have time 5 MONTHS LATER STILL NOTHING They NEVER keep up appointments we had with them 10 appointments also today and NOBODY and NOTHING called or appeared at our door EXTREMLY UNRELIABLE COMPANY Also there is no possibility for any type of help in English yes we know is Germany but still you could have people that speak English because English is also not our mother language but is universal at least we thought so before moved to Germany If we could we would gladly say COME PICK THAT CRAP AND BE GONE I don t have time and energy everyday resetting your system that doesn t work nor we are in Germany 24 7 We will not reset it AT ALL no matter how many emails you will send to us if you ignore us and all planned meetings then we will just simply put your emails into junk Definitely not recommended

Disastrous

Disastrous Made all the arrangements and the delivery never happened then total silence You can t contact them We just need to get out of the contract and go to a proper company

Hiring by Enpal

For the guys that are thinking to get hired by Enpal think twice before doing that You will have a course in Bosnia for two weeks but if they don t like you or you don t do something right they will send you home in 2 3days They are very unprofessional the instructors are bad instructors they don t know how to explain and they are expecting you to learn everything in one day And about transport they will do everything to get you there as fast as they can but if they decide to send you home you will stay on the roads for 40 hours and they won t pay you for the days that you really tryed to learn the work and do something good I just wanted to let know the future people that are thinking to get hired by them Take care

Second review

This is a review about our dealings with the company ENPAL This is the second review We have had a system installed at our house a few months ago and right when they were installing the solar panels we realised we could fit an extra 6 panels on our roof the person who measured up made a mistake We immediately contacted our sales representative who assured us this would be solved We also had a problem with our existing meters being replaced without the readings been given to us Everyone from Enpal assured us this would all be taken care of After our first bad review we were contacted by a friendly person who helped us with the meter readings sort of but it is still not resolved he has passed it on to his boss Mike Our problem is that we can never get hold of anyone and all the contacts we have never respond to any messages or they say it is being passed on to the relevant department No communication whatsoever Enpal was very helpful to get us to get their product and to sign up but as soon as there is a problem we can t get a response With so many Solar companies now in Germany I would definitely NOT recommend Enpal Perhaps we will get some communication now After our first review we received a mail on 6 08 24 to say our complaint has been registered On the 23 09 we received an email regarding our meters

38 000 for a system that costs 7 800

38 000 for a system that costs 7 800 in materials No thank you They won t provide cost transparency and try to sell you overpriced security For example 1 panel costs about 150 and if it needs to be replaced you pay maybe 300 for it to be replaced by a specialist These panels do not break easily and have a warranty of usually a decade from the information I ve received from less expensive competitors Don t give them your money Email sent to the provided address Awaiting a response 28 02 2024 still awaiting a response to my email

I picked this company because i found

I picked this company because i found the marketing compelling Households building something like a virtual power plant with an AI based algorithm to get best prices for selling and buying electricity Reality showed and aggressive calling and selling company without reflecting my needs and without answering my questions This summited in lying to me about a signature i have to make in order for them to be able to look up who is the owner of my house They put deadlines in their internal system which i never approved and put pressure on me and tried to fool me

Poor Customer Service

Have a problem with my solar system No internet connection battery light flashing and fox ESS red light flashing Last live chat we had they said an engineer will call or come out This has been ongoing now for about 7 to 8 weeks No words to describe how frustrated I feel

I m so sad that such a company which

I m so sad that such a company which would have good potential to provide such a bad customer service Not to mention all the other issues how for God sake only a receipt about my PV Anlage is taking from them over 2 months and yet not recieved regardless all the phone calls emails and escalations through what is called Chatbot without any reply or follow up from them I regret to be honest working with them and wouldnt do it again or recommend anyone to do The last TT regarding this matter is 18292352

Salesperson annoyed I also wanted a heatpump

Used the online calculator to understand what Enpal could offer I was contacted very quickly and asked for a video conference OK I agreed The video conference with our advisor Berater was arranged quickly Great Of course it was actually a sales call That s no surprise However the call was awful The salesperson was extremely pushy Worse he seemed annoyed that I needed some convincing to decide on whether I would buy their product When I said that the offer for a solar installation was interesting but I would only consider it if it was accompanied by an offer for a heatpump I want to change the energy system in the house in one go not in two phases he hung up on me