Envirowaste Reviews

Unprofessional robber and lier

Absolutely atrocious customer service Had the use of a 9m skip bin delivered on a Friday to be collected the following Friday Friday collection morning I had to quickly run to the dairy 2min drive 10 min walk collection shows up and calls to have access to property I said I m not home I m just up the road and gave permission to enter property to collect All of 5m from the makeshift gate Was told no it s against protocol I told him I ll ring someone to come open the gate They got to my place faster than I would have walking They were there in less than 4mins On the way to mine they passed the collection driver who would ve left as soon as we hung up from our call They waited at my property while I tried contacting the driver who didn t answer my calls but replied to my text when I said the property was attended and asked if he had left which he replied Yes I have Customer service called to reschedule pick up When i explained the situation i was told by Moana that i was the one that had wasted his time

Canceled my service with them 2 months

Canceled my service with them 2 months ago After canceling they still deducted money from my account Been 2 months now and still battling to get my money back

Totally a bad company no communication

Totally a bad company We ordered a wheelie bin for collection weekly After 3 missed collections we cancelled The day after we cancelled they deducted funds from our account After repeated reminders to collect their bin it s still outside 2 months later Bad publicity for them and not a good incentive to our neighbours We had to dispose of the bin ourselves Enviro waste more like waste of space

Complete lack of service delivery

Complete lack of service delivery Haven t delivered bin after two months of waiting can t get any real feedback They are always escalating the problem with no resolution To add insult to injury they have now deducted money from my bank account without providing the bin I was promised a refund a week ago - nothing yet - when my husband phoned again today they could not give him an update on when the refund will be processed

I cancelled my collection last month

I cancelled my collection last month and this firm are still deducting money from my account The call centre is a joke - after waiting 2 hours I did not get through No response to my emails

This company is shocking

This company is shocking Ive been with them for a number of years but recently had to change bank accounts for payment due to a divorce It took 6 WEEKS to get proper advice which involved sending a paper direct debit form off I duly did this before Christmas and thought everything was ok foolishly not checking my account Enter the cyclone I receive notification that my collection would be delayed so didnt think anything until 1 5 weeks later when i noticed my bin was the only one left uncollected On contacted i was told my account was terminated No warning Nothing my new bank details had been loaded though So i asked for the bin to be collected I was told i would have to write amd close the account that had been terminated by them I demanded my bin be collected but they have yet to do so a week and a half later They are the most expensive company but no organization at all

Ordered the bin online on 12th January

Ordered the bin online on 12th January and received an email confirmation with a 3-week timeline for the bin to be delivered After 2 follow-up emails and 2 calls to customer services I eventually cancelled the order in mid-March I needed a bin for green waste and had no confidence this company could deliver a bin To my surprise I finally received a bin more than a week later after having cancelled the order Not surprisingly I went to a competitor who was able to supply a bin and similar service within 1 week This company does not not what they are doing and I seriously question what its collection times would be like Might have to wait 3 months just to get the bin cleared

I was an employee of this company

I was an employee of this company In short The no tolerance bullying policy is absolute rubbish They do condone bullying and when it is advised this is happening the very ones bullying turn it on the bullied and it is swept away like a pile of refuse The management is not proactive and as I had advised my manager on the onset of my employment that I was being gossiped about backstabbed rumours and no end of bullying tactics I was the one who had to leave and my so called bosses sat there blaming me for their lack of management skills They waited until it was unfixable and then blamed me for my managers hiding away until I called HR This did not heal the problem and it was gaslighted completely around to find my being the problem and not the bullies and lack of non bullying policies activated It was easier to keep the bullies there as the area I worked in was made up of them and to address them would have lost the majority of their workers So get rid of the one stepping forward to address the problem Not OK Envirowaste Very toxic place to work

Zero stars

Zero stars Terrible service Bin hasn t been collected for two weeks it s been out on the kurb since last Friday when asked about why they say it s because they have a New Driver They also told me to have the bin out yesterday Thursday and it would be collected woke up today to find it hasn t the girl on the phone went on to say that the driver came and there was no bin out on the kurb absolute lies now they saying they will collect it NEXT Week so I will have a rotting smelly bin out for three weeks because of their total incompetence They don t have a problem deducting the funds but they seem to have an issue doing their jobs of actually collecting the bins

A terrible service consumers beware

Envirowaste does not deserve any stars poor communication poor management responses very poor service for pickup of wheelie bin in general don t go through this company for their services they are terrible