Epantofi Reviews

They sell fake items but at genuine

They sell fake items at genuine prices

They sent me another colour of NB shoes

They sent me another colour of NB shoes and when I claimed that discrepancy they suggested me quite a complicated way of settling the matter rather than changing with another pair as per my order On the other hand the actual size is really different from the same brand of shoes I buy regularly so I am not sure they are genuine I ll never come back to them

After purchasing a pair of leather

After purchasing a paid of leather sandal s 50 and wearing them a few hours one of them fails already apart The customer support is terrible on the website the chat section is a loop taking you back again and on the phone you have to choose other option in order to reach someone who does not even know to respond to an exchange inquiry I am curious how it will work out with the refund and hope don t have to report this online seller to the Customers Protection too Wish me luck and unless you do not find the products somewhere else do not buy from here The same happened with a guess bag purchased last year too Maybe it has to do with the storage conditions in the warehouse or they are just receiving poor quality goods

The worst experience in my life

The worst experience in my life Too bad I cannot use some words to describe the experience I had with this retailer I ordered a pair of shoes issues 1 There was 15 reduction fee if you bought them through the app I did and the reduction does not apply if you pay online there was no such info on the website 2 I called for reimbursement of the 15 the next day as they were not working the day I ordered they said if I paid already nothing can be done only to cancel the order 3 I asked for cancelation I was informed that it was sent for cancellation 4 Another 2 days passed order still not cancelled called - they said it will be cancelled during the day 5 Another day passed and order still not cancelled - called and was told that the previous day Poland was on public holiday It took 9 days total for cancellation and another 3 for reimbursement They need someone new in charge of supply chain and order management

Probably the worst eshop experience

I payed in advance which i don t recommend for this shop It took them more than 2 weeks to delivery my order and yet still at this point after 4 calls with their call center i have no order nor the money back I will never ever order from epantofi ro again

used shoes sold as new

The shoes I received from my last order have been used and have multiple signs of usage both on the outside and on the inside of each shoe I paid full price for a new pair of shoes and got delivered a second hand pair All the previous orders I made on this site were ok but now this order was not send from Poland as usual but from my contry Romania I suspect they opened a logistic center here in Romania and this center is run by romanians and thats why I got second hand shoes

Buggy platform that is not customer focused

Buggy platform that is not customer friendly I am charged with delivering fees even if product is more expensive than the limit for free shipping Multiple bugs using vouchers Conversation with staff that has no customer orientation is dry and wastes time

I paied and ordered 2 pair of shoes 10

I paied and ordered 2 pair of shoes 10 days ago and epantofi explain to me that de courier tried to deliver lie with no succes because I did not send them my adress Only lies Epantofi canceled abusive my order Do not recommend