Epicwaterfilters Reviews

Stay away from Epic Water

Stay away from Epic Water I bought 2 jugs 1 Epic and 1 Nano with filters - both were faulty The company sent replacement filters but to my surprise those were also malfunctioning So 4 4 filters faulty This is not a trustworthy company

Used to be great not anymore

As many mentioned here at the beginning Epic was great Good quality filters customer service and on time deliveries But last half a year I ve been having problems I place an order get charged for it but a month later it still would not be shipped My last order was placed and charged for on 11 16 23 I cancelled it on 12 11 23 because it was never shipped and I was told it would be refunded It s 1 15 24 and I still didn t get a refund Good thing I can dispute this through my c c I don t know what happened to Epic maybe they have too many customers and can t keep up But they don t seem to be interested to keep customers even their email replies were polite but basically telling me if I m not happy with them shipping my filter whenever they ll be more than happy to not ship it to me at all It s a pity but kind of forced me to search for a different water filtration system and I hope it s as good or even better

I would avoid ordering this until they

I would avoid ordering this until they improve their customer service and replacement filter programme The jug is good and seems to work well however their customer service is quite poor I signed up to the replacement filter programme and my filter was supposed to arrive months ago It never did and every time I ve reached out to customer service they just say it will arrive soon Looking at other reviews I m starting to wonder if they are just trying to get people to spend money on the jug even thought they know they can t fulfil filter orders Really frustrating as it otherwise seems like a great product

Poor Customer Service

Poor Customer ServiceI invested in their jug and filters which are great quality but desperate for a replacement filter Literally sent them over 10 emails almost daily sending them messages on their FB page No response I don t want to pay double the price for a replacement filter on Amazon Sorry to resort to leaving you a negative review but PLEASE respond to my emails and messages I just need a replacement filter otherwise I would have to bin the jug which is money I don t want to throw down the drain

Avoid not working

Avoid Epic Water should inform their users that their filter do not work in some areas of Australia such as Melbourne because of the number of sediments in the water But they do not inform them

What happened to this company

What happened to this company Started off so well but now they have a website full of items that aren t in stock Worst of which is replacement filters rendering the pure pitcher I have useless No update on their website or socials about production or stock issues no replies to emails yet continue to take subscription money So wrong how difficult is it to just be honest Going by all the recent reviews on here their reputation is now trash Subscription is cancelled and will be sourcing another filter company Shame as genuinely enjoyed how the water tasted with their filters better than anyone else out there

Abysmal Customer Service Practices

Like others have said this company used to be so strong but they just lost me due to terrible disrespectful customer service and awful deceptive shipping practices They don t care at all about their customers or losing business They certainly do not ship via USPS priority mail takes 2 weeks to receive filter replacements I felt like customer service was almost mocking me every time I reached out I did get a refund though Stay away from this toxic company the vibes are so bad and you deserve better FYI there are after market replacement filters on Amazon for 19 that seem to be made of the same stuff and the water seems just as good and I received them in 2 days

Terrible customer service

The actual product was good but when I tried to order a new filter it never came I took this up with customer service who kept saying it should be delivered soon After waiting 2 months I came to realisation it wasn t going to come Epic filters didn t want to refund me after countless requests so now I m left with a useless jug without any filters

Useless support

Good product butEXTREMELY bad customer service Take money but REFUSE to refund missing orders marked as unfulfilled for a MONTH because its already packed We can t cancel packed products Then they cancel my subscription WITHOUT permission anyway instead sorting out the parcel that is 6 weeks LATE