Based on authentic user experiences
Pete Gass
6740 reviews
N/A
6 months ago
Oh Dear
Oh Dear Where to start And yet - some of the workers are really good This is emotionally hot for me scuse if if i go on a bit EQUANS got to do up our block De Beauvoir in Hackney - some of the neighbours complained but the work WE had done was actually pretty top notch perfectly decent until One of the window fitters missed his step trod on a radiator - water everywhere pipes hanging out - ok s tuff happens on Building Sites working on homes and we LIKED the Windows guys we did NOT wish to get them in trouble but the RESPONSE was Site Manager Paulius Cibulskis appears with 2 Resident Liaison Officers in tow - his first words were did you do that maybe it fell off by itself and did you install this radiator He turns the radiator taps off radiator fallen onto the carpet water still leaking from the pipes not even Hot water will come on now - as a lodger I simply rent a room here so they ve been trying to blank me as Witness to the event Michael the actual Tenant came in when he heard the crashSo they re sat on our sofa and Michael asks look I can t go on like this cant you get one of YOUR plumbers over This is an emergency RLO s Alex Saunders and Saron --- just looked on dumbly not a WORD to help us - EQUANS are a 17 billion Dollar multinational I m sure Mr Cibulskis could have easily located an emergency Plumber to deal with things if he didn t want to write this up as an incident One of the RLO s made a call to Hackney Manager Ms Collins to say a repair was needed that was the limit of their involvement - leaving us in a 2 month nightmare requiring non stop fan heaters a sizeable contribution to our electric bill to heat and dry the room outThe 2 months to resolve was partly due to problems and wait times in Hackneys system but the Liability remains EQUANS alone - yet NO one in Hackney Council OR Equans has helped us - its been about a year now Ms Collins accused me of Bombarding poor EQUANS with messages in trying to get them to respond - when she said this I stepped up to contacting SENIOR Resident Liaison Hackney Works Team Hackney Management Nary a word back of course Until recently after a threat of Legal Action we got an email back from Sharon Bandelow Senior RLO who put us through to Cust Care Manager Tony Doyle - after a positive sounding Conference Call with Michael and myself he promised to talk to EQUANS Divisional and Works managers and report back - then silence I guess management told him keep schtum and we ll go away - well good luck with that and thank goodness for sites like Trustpilot Not ONE wanted to help us - we d like to be compensated after all this hassle Remember folks a Small Claim Action only costs about 100 quid you just go the the gov uk site and fill the form in - I recommend taking the fight straight to the top EQUANS CEO Chief boss for UK Ireland isJean-Philippe Loiseau1St Floor Neon Q10 Quorum Business ParkBenton LaneNewcastle Upon TyneNE12 8BU Hopefully he ll be furious about his Line Managers lower in the chain not dealing with cases and sackings may ensue Best of Luck
Diane Stammers Kalarus
6740 reviews
N/A
6 months ago
AVOID THIS COMPANY
My kitchen was started in March 2024 they have drilled through walls narrowly missing water pipes climbed on my furniture didn t use dust sheets damaged my fridge my flooring left me without hot water heating in the cold spell of March I m still waiting on shelf s to be fitted 3 second job the man said didn t tell me it would take 6 weeks to get the shelf s here Also waiting on a repaint where they drilled holes in error made a complete mess of my kitchen Today a visit was booked in we blow me down nobody showed up i have spent weeks and time trying to get this shower of shizz company to complete the job
karen rose
6740 reviews
N/A
6 months ago
These cowboys were employed by Welwyn
These cowboys were employed by Welwyn Hatfield district council they fitted a bathroom no running water as there was mastic in the pipes put sink on 2 inches of mastic to sit on pedestal so not supported asked them over and over to be careful of new front door that had been fitted 2 weeks before was assured it would be covered however they scratched it all over When trying to contact the liaison officer no answer no phoning back still not been signed off these are just a few of the issues avoid like hell
Sanja Ljubimac
6740 reviews
N/A
6 months ago
Shocking communication by the young
Shocking communication by the young managers in Munich
Caviedes Carolina
6740 reviews
N/A
6 months ago
Shocking work
Equans fitted new kitchen and bathroom in my boyfriend s house if he d has known the result he wouldn t have let them anywhere near the door The radiator leaked the shower leaked the basin is hanging not connected to pedestal they took off existing tiles and painted over the old adhesive and when I say painted I use the term extremely loosely All the decorating looks like it s been done by a ten year old rollered door with a mop they don t believe in sandpaper filler or undercoat they also left a footprint on the glass cover of the cooker who stands on glass These guys basically couldn t give a flying about their work or your house Complete muppets My boyfriend is a tradesman and he would expect the sack if he turned on work like that Adding that they lost the house keys and didn t buy a new one Can t fault the guy who fitted the kitchen good job
Kevin
6740 reviews
N/A
6 months ago
This is aimed at Equains East
This is aimed at Equains East a lady called me from a withheld number I asked who am I speaking to I got the reply Equains I asked again and was shouted at EQUAINS she wouldn t give her name and hung up Called the council and her notes read Booked for 27 11 Tennant extremely rude had to terminate the call before I could give him the date Thisnis absoutly appalling and unprofessional behaviour Ive tried complaining via the council nothing seems to happen I would pike someone to take ownership of the issues and rectify them as its making Equains look really BAD
Dominic Sinclair
6740 reviews
N/A
6 months ago
Absolute bunch of clowns
This review is about Equans in East ManchesterI received a letter on 11th January from these clowns the letter was dated 6th January 2025 telling me I had a gas safety check booked in on 15th January although they had not stated any particular time The letter went on to say that if I had a problem with this date I could call the number in the letter or email the email address in the letter I chose to send an email In my letter I explained that 15th Janaury was not convenient for several reasons 1 I couldn t really get time off work on 15th given it was a couple of weeks after our Christmas break and the company I work for weren t allowing paid time off for that reason and 2 they had literally only given me two working days notice I didn t get a response to this email Surprise On Wednesday 15th January a gas engineer turned up at my flat I wasn t there so couldn t let them in I was at work I have a Ring doorbell When I got home that night the engineer hadn t put a card through my letterbox telling me they had missed me and could I ring their number to re-arrange No they hadn t put it through my letterbox They had taped it to the main front door of this 64-flat building I live in Totally unprofessional Anyway I rang their number to try and re-arrange the appointment only to get a message telling me that at busy times I might be kept hanging on the phone for over an hour before they could answer my call I didn t get through to anyone I left a message which their answer machine said they would try to respond to within the next 24 hours Equans is an absolute joke If I could leave no stars I would I should perhaps add that I have Bi-polar Disorder and this kind of incompetence really triggers me
Ian Gilbert
6740 reviews
N/A
6 months ago
Equans Clowns
these clowns came to my flat in glasgow they were trying to find out why the exterior fan on my roof is making a noise and is literally causing vibrating inside my flat after inspecting the fans they said there was nothing wrong with them and there working perfectly there absolute clowns who haven t got a clue what there doing my dad could do a better job than these clowns and he s been dead for 27 years avoid these clowns like the plague they literally haven t got a clue what there doing
Ian Gilbert
6740 reviews
N/A
6 months ago
There the biggest bunch of cowboys
There the biggest bunch of cowboys around I had 4 of them at my flat in Glasgow a couple weeks ago about a noisy exterior fan on my roof it s been making loud noises and vibrating all the time ever since these cowboys serviced it before they serviced it it was perfect now they say there s nothing wrong with it they are a bunch of cowboys who haven t got a clue I could do a better job than them do not get these people to do anything for you cause you ll end up regretting it there useless
Genuine
6740 reviews
N/A
6 months ago
Bad service don t allow them this
From the project manager to workers all have unacceptable knowledge of the work contempt over my opinions I felt intimidated every step of the work Also the labourers were touching my walls with their dirty hands using my toilet despite warning them in advance I had to deal with the cleaning side of it their urines e t c This is disgusting absolutely unacceptable service Where s the care where s working together this is my property not their playground My advise to all you should agree before they come in to your property how they should conduct themselves e t c lest you regret it later If not abort the job completely