Equifinance Reviews

I have just had the unpleasant

I have just had the unpleasant experience of dealing with this company I made an application with them via a broker They told that Broker becasue I had COVID through visiting my dad in the stroke ward that I my application was turned down As I was dubious about this reason as it was beyond my control I sought second advice from a different broker they said the rejection reason didn t sound right I sent them the email proof from the first broker The second broker approached a regional manager Hannah Messham to review my file they told the second broker that the first broker never saw the application through for me and that the broker withdrew my application they never declined it Hannah told the second broker all I had to do was get a letter from my employer saying I was back in work full time and no issues - I got them three letters one confirming I was back in work another confirming I had a 12 payrise in that same month I had Covid ans another confirming my contractual hours etc The second broker submitted my application confident it was going to be accepted as Hannah had approved all my documents Imagine our surprise to find the application was rejected When the second broker asked why Equifinance REFUSED saying they had told the first broker why We wrote back stating that Hannah had advised the first application was withdrawn not declined and that the reason the first broker gave Hanna said was an issue Again Equifinance refused to say why saying I had told go to the first broker I made a complaint to Equifinance and their Compliance Officer responded stating the first broker was wrong it was nothing to do with the absence but that if I wanted to know why I was rejected I was do ask the first broker why as they were told I asked the compliance how was I going to do this when the first broker gave me the reason and she said it was wrong but again she replied go to the broker I told her I was entitled to an Adverse Action Letter with the correct reason why I rejected I can t get this from the first broker as they have it wrong the second broker haven t been told why the only people who can give me the decision is Equifinance to date the Compliance Officer has refused I emailed Hannah Messham who was involved in all of this but she has responded hiding behind the Compliance Officer I have never known such unprofessionalism when making a loan application it s the first time I ve ever been turned down and no one will can tell me why all three companies are now completely ignoring me so a complaint against all three is going to the Ombudsman which is completely unnecessary all any of them have to do is comply with regs and tell the correct reason I was rejected so I can make changes to improve my chances in the future but none of them want to do this It s been stressful and distressing these past two months to say the least and not one of them cares what they have done