Specialist Online Tack Shop | Equine Essentials Direct
Based on authentic user experiences
AD
6732 reviews
N/A
8 months ago
Very Poor Customer Service
Trying to return an item as per their returns policy They don t respond to emails don t pick up the phone and has rejected the parcel from Parcelforce without even checking the details of the package Very poor customer service
Jens Richter
6732 reviews
N/A
8 months ago
Where are the delivery fees hidden
I was on the way to order a salt mineral stone for my pets on Ebay Browser Edge teased me with an apparently lower price on Equineessentialsdirect Indeed it looked like a bargain for half of the price So I put 2 on the cart Before I searched for delivery fees and couldn t find anything Checkout - and 4 95 delivery fees So Ebay was in fact a lot cheaper
Honest reviewer
6732 reviews
N/A
8 months ago
Awful experience
Awful experience Seems their website is not linked to any live stock control system so allows you to order items they don t have in stock It wouldn t be so bad if they called immediately to apologise and let you know allowing you to make other purchase arrangements Unfortunately they don t I had to call them for an update only to be told this Won t order from them again
Ava Pieri
6732 reviews
N/A
8 months ago
Really poor service
Initial service was good however I had to return the boots as they did not fit I sent them back swiftly said they would sort refund that week Refund has now only came back after a month Really poor service will not be using again
SML
6732 reviews
N/A
8 months ago
AVOID
AVOID I read the poor reviews but thought I would give them a try as there were some good ones I shouldn t have bothered Item hasn t arrived Tracking link is not a link just a number that is incorrect on the Parcelforce website in any event Hugely unhelpful staff Will now go through my credit card to get the money back
AE
6732 reviews
N/A
8 months ago
Seems they have taken payment of an
Seems they have taken payment of an item or multiple items they don t have in stock Cannot get through via phone and my last email hasn t been replied to Am I going to recieve my order
Donna Clayton
6732 reviews
N/A
8 months ago
Unsatisfactory
Hi this company provide poor products that leave you out of pocket for firstly purchase delivery costs then on reciept of shoddy products you pay for cost of return Will never use again and advise you to order from somewhere else
CCY
6732 reviews
N/A
8 months ago
Arrived quickly and exactly as advertised
Was worried when we saw the poor reviews on here after we ordered some riding boots However today just 3 days after we ordered they arrived and were perfect fit and exactly what we had hoped for We had been searching for several months and so thankful they fit perfectly and exactly as advertised