Based on authentic user experiences
Jennifer Stewart Squires
6732 reviews
N/A
8 months ago
EROADS not a good fit for small companies
For a small company EROAD is not the way to go We purchased an additional device and our contract on all devices was extended Sales person refused to return calls A year or so later a couple of our owner operators decide to get their own authority We ask EROAD if we can transfer ownership to the drivers Nope EROADS is as inflexible as a company can be Simply not a good fit for an owner operator or a small company
Allan Guthrie
6732 reviews
N/A
8 months ago
Still waiting for technical support to
Still waiting for technical support to fix our issues it s beyond ridiculous They have no problem charging us for the product that we cannot use but no-one their team seems to be able to respond or resolve the issues
Tim Pol
6732 reviews
N/A
8 months ago
THEY WILL NOT RESPOND ONCE YOU SIGN A
THEY WILL NOT RESPOND ONCE YOU SIGN A CONTRACT We ve had them for the last several years Insane amount of phone calls emails and support requests to fix current units and question charges Once you sign the contract you re stuck We added new trucks to the fleet needed more units to get those trucks on the road and despite the many many phone calls didn t receive a single response in a 2 month time period DO NOT USE RUN AWAY AND FIND ANYONE ELSE YOU LL THANK ME LATER
james masterson
6732 reviews
N/A
8 months ago
Worst customer support iv ever
Worst customer support iv ever encountered
Consumer
6732 reviews
N/A
8 months ago
As a driver it s terrible
As a driver it s terrible Isn t accurate for changes in speed zones Doesn t allow for different weight distribution in vehicles when sensing harsh braking or cornering Very clunky 90s capacitive screen that may or may not sense your input It needs a button to flag issues with accuracy of mapping but doesn t We have to make phone calls though our organisation to flag issues Unit impedes vision in the vehicle and is a safety issue Overall has a very negative effect on our work culture If other similar work came up without this I d be far more likely to jump ship There s a place where the sun doesn t shine and this belongs there
Raymond Beck
6732 reviews
N/A
8 months ago
EROAD is awesome
Great company friendly and very educated and knowledgeable staff Affordable rates and great customer service
Joe Stubblefield
6732 reviews
N/A
8 months ago
Just over all happy
Great Product and Great customer service The people at EROAD are always ready to help They are the greatest The whole team is there to answer questions or look into issues when you need help
John Orr
6732 reviews
N/A
8 months ago
Love the service use it daily
EROAD is awesome And is definitely worth the money There support staff are amazing heather is awesome at fixing problems if she can t figure it out she will call you right back with a answer
Keith Lucht
6732 reviews
N/A
8 months ago
Eroad has maintained outstanding
Just over all happy The EROAD Team is a success
Dauri Howell
6732 reviews
N/A
8 months ago
Great service
Eroad has maintained outstanding reliability technical support and continuous upgrades to meet the needs of the customer