Eryone Official Store-Top Different Affordable 3D Printing Products
Based on authentic user experiences
Benny Modig
6732 reviews
N/A
6 months ago
False info no customer support
Ordered items that they said were in stock A few days later they sent an email that said my ordered items were out of stock Trying to get my money back but they don t answer at all Think i lost my money Don t buy from them
F bio dos Santos Franco
6732 reviews
N/A
6 months ago
Order went very wrong Customer support even worse
A lot went wrong with my order but that s not the worst part The worse part is how eryone chose to deal with it How the order went wrong Well I bunged into their bundle sales gotten the 10 spools of filament and one more that is 11 What would have become clear later is that the confusing way to choose products in their store made me choose products that were not what I wanted To make it worse the website was refreshing all the time which would reset my choice and I also ended up adding the wrong filament to the cart that way On top of that their email marketing promised a free filament of choice for every 10 you got Their announcement did not say anything about special conditions to that But I learned later that the filaments I ordered were not part of eligible filaments to this day I still don t know which 10 filaments would qualify Long story short of the 11 filaments I ordered 6 were not the ones I wanted When I reached out both via chat and email problems started First because it just took so long to get a reaction and second well here it comes I could not get it fixed First I tried to get an exchange where I would send back the wrong filaments and get the right ones back Their customer support is so bad that it gotten to a point that they lied to me saying my filaments were shipped When I asked for a tracking code their response was please wait Right More than a month after I am still waiting Failing that I asked for a full refund All filaments are still sealed ready to be sent back for a full refund But the refund request was simply ignored I don t even know how this type of company that fail to comply with the minimum of EU regulations are allowed to sell here There is no EU contact info despite them having an EU storefront and shipment from Germany They even had the poker face to say they are actively working to resolve my issue Wonder how honest the statement was I have sent screen recording of the ordering experience where is obvious how it was not possible for me to know I was getting a different filament than what I wanted For example I wanted a PETG-CF which is the same product as normal PETG and The CF version is treated as a color On the cart the item description says both PETG and PETG-CF The color I had Black is the standard PETG but then PETG-CF is also black How could I know Specially because selecting the PETG-CF on the carrousel does not really select the product it s just an image browsing You have to after selecting origin Europe for example select the product again which surprise comes pre selected with the first item of the bunch of combined filament Just terrible and error prone experience And on top of that they are unwilling to fix the situatuon and worse lie about it I never had worse customer experience in my life not even on kick starter a couple of them comes close but there you know the risks They don t even try to come to any solution I guess the mir strategy is to lie their way out of a solution until you get tired of it Well I am tired of it but I am not gonna simply leave it at that
Dave
6732 reviews
N/A
6 months ago
Ignorant Avoid
Sent me the wrong filament in the wrong colour on the wrong spool Couldn t of got it anymore wrong but to top it off their customer service and after sales support is non existent Terrible ignorant company Avoid like the plague
Chad
6732 reviews
N/A
6 months ago
A perfect example of horrible customer
A perfect example of horrible customer service I ve been meaning to get to this review for a while not that it will matter for me but unless there are consequences businesses have no incentive to improve The sad part is based on continuous poor reviews posted online they don t care to improve It took months for them to replace one lousy cheap roll of defective filament they sent me In fact they wouldn t even replace it until I placed another order When I did place another order a couple months later they ignored my messages and emails It took posting on their public Facebook as well as speaking to 4 other representatives before I could even get to the right person who I was told was in charge I explained in great detail all the issues I had getting this replaced the hours dealing with this plus getting ignored What was his response An apology An I m so sorry Nope He just said So I should send you a roll of filament right The arrogance of this company No shame so embarrassment no empathy nothing Even after working it all out which again took months I did receive the replacement but never an apology He should have explained that this was unacceptable customer service and it would be dealt with and assure me it won t happen again That s how customer service should sound In fact if it was my company and I heard what one of my customers experienced like this I would have went above and beyond to make it up to them and I would have been extremely embarrassed and apologetic By the way be prepared to get blamed for your email not working right or spam I ve always gotten order updates through email no problem but when you need customer support and they never reply your email will be blamed for the problem I will say there was a couple representatives that were very kind and understanding that I contacted through Facebook for help The problem was that they are from the Amazon side of things so they could not handle the matter with orders through the Eryone website But they are the reason I finally got in contact with someone who would respond They were the example of good customer service reps Apparently the 2 departments were trained completely different or maybe they are just the right kind of people in life that also make good employees So if you want to use the Eryone filament I highly recommend you order through Amazon where you will most likely deal with kinder more empathetic employees I just can t wrap my head around why it s so hard to offer humble and kind customer support and they would rather jeopardized hundreds maybe thousands of dollars in business over the years for a 10 spool of filament it if even cost them that But it definitely cost them more than that for my business
Yu Cruise
6732 reviews
N/A
6 months ago
Good brand and good team
Good brand and good team they have good deals for me And the dual-color pla are awesome i recommend them
Simon
6732 reviews
N/A
6 months ago
Great Prices for Bulk Orders
I have placed a few orders with eryone3d com and if you are buying 10 or more reels it is a great way to get filament cheaply I have bought PLA and PETG and they print very well They pretty much always have bulk sales on with 50 or more discount on bulk orders The only issue I have is that their stock levels are not great so often colours you want are not available but if you keep an eye on that they will usually come back in stock before too long Shipping while I ve used them is free above 10 reels and all my orders have arrived within a few days