Espana Reviews

Scammers

These are scammers taking money from your credit card unsolicited Claiming they are blocking a deposit but what they are really doing is charging you for expensive insurance They mislead you when you sign the documents

Please avoid Please and please there is

Please avoid Please and please there is nobody to check the car on the return They ask you to put the key in the box and leave They will charge your credit card within 3-4days with any amount they wish 2 You can not get through customer service you won t get any invoice you just need to chase them to ask why I have been charged x amount and there is no response Please Avoid

Firefly admin fee

Beware of their admin fee for refueling We were charged an admin fee for refueling even though we returned the car fully fueled Having taken photos on collection and return showing kms to an empty tank it is clear that the car was nowhere near full when we collected but full to the brim when we returned it and Firefly won t refund the difference They have simply stopped responding to my e-mails I have now approached BBC Watchdog to ask them to take it up The refund is not significant but it is the principal of it How many people are they mugging off with their dodgy practices

Dreadful theving robbers

Dreadful theving robbers You can t find the car for starters then they charge a refundable deposit whoch they only give half of back On top of the insurance scam they operate Use one of the big names with a reputation to look after DO NOT USE FIREFLY YOU WILL GET BURNED

Fraudulent outfit Do not use

I hired a car with firefly from 23 to 30 August 2023 Shortly after picking up the vehicle in view of the poor reviews I read about Firefly fraudulently deducting money from customers I took photographs of the fuel as shown on the dashboard The image of the dashboard taken soon after picking up the vehicle taken after I had travelled 17km shows that the tank was full which I agree with On returning the vehicle I purposely stopped at the nearest petrol station to Terminal 2 which was approximately 1 Km away from the drop off point I filled the vehicle back up with petrol I have a copy of transaction for the fuel which shows I paid 29 11 euros which was used to FILL the tank FULL The dashboard image I took after I dropped off the vehicle at 04 43 shows that the tank was full when I left the vehicle at the drop off point Despite the fact that the tank was full to the brim when I returned it Firefly charged 170 17 euros for refuelling I emailed customer service with photographs I took of the dashboard showing it was full on 30th August but no response yet The transaction has shown on my credit card

Sharp practice in Spain - avoid

I rented from Firefly in September 2023 at M laga Airport having booked and paid for the car through an agency DoYouSpain On arrival I was charged 320 more than the cost of the rental and assumed this charge called SCDWK was a form of deposit for non-return or return of a non-full vehicle I rent cars frequently while traveling and would count myself as an experienced renter I believed the SCDWK payment was a deposit for returning a non-full vehicle or similar and would be returned after the rental In fact the charge was for Firefly s full insurance The Firefly staff member did not explain this to me It pains me to discover now after some googling that this sharp practice by Firefly in Spain has claimed many victims This is not the agent s fault - they have been impeccable and assisted me but can do nothing because I initialled the charge on the rental agreement I am adding Firefly to my car rental black book alongside long-time scammers like Goldcar

What went right

What went right Prices advertised had hidden fees upon arrivalReceived a fine which yes was my fault however paid this fine within a day of receiving it then now 3 months later recieved an email from fire fly for exact same issue date time same offence which after contacting fine issuer they have informed me yes it is paid and there is no further actionThen I see that Firefly have tried to take this same fine again from my credit cardLuckily enough contacted my issuer straight away who have forwarded this to the fraud team and blocked the payment from being takenHowever the card issuer did state to contact the company and make sure they remove all my billing details When attempted to do so was basically fobbed off by the horrible unprofessional and damn right rude employeeEmbarrassing pathetic excuse of a company DO NOT USE THIS COMPANY FOR RENTALSROBBING THIEVING SCUM

Truly shocking experience

Truly shocking experience Booked via Ryan Air who stated no hidden charges Only to be presented with over 200euro of mandatory costs after a 35 minute wait I couldn t afford the additional charges and Firefly refused to refund my prepayment I am now sat on a bus after paying for 6 days car hire DISGRACE

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY I had pre paid for the car rental and insurance They force you to sign a document when collecting the car and said the funds would be returned when the car was returned They lie to you it s for additional car insurance My bank managed to get the funds back to me then Herts Firefly sent the debt collectors my way