Essencecarrental Reviews

0 star

I can not give 0 star so I am forced to give 1 star This company is absolutely dishonest their price is apparent good but you do not have any guarantee to take the car you booked and paid We had a bad experience with this company They are liars false dishonest They damaged our vacation and we lost 2 days to report the problem to the police in Istanbul Avoid this false people and their apparent good price

Bad bad bad we booked a car and paid a

Bad bad bad we booked a car and paid a down payment once we arrived we waited i start calling the company they told me wait please I called back later they told me car is accident please cancel

This bad company

This bad company take my two time deposit is fraud my 8000TL deposit very bad anybody will Be careful Thank you

From july 11 when i returened the car

From july 11 when i returened the car in Istanbul Airport the deposit not back for me it s 10000 tl

Bad experience

I couldn t find the rental office inside Sabiha airport after more than 5 attempts to call for more than 20 minutes I was told that it is located inside the airport under a different company name called HYD None of that was written in the pickup information After that we waited for more than half an hour waiting for the car pickup employee in the parking lot who was not there nor his friend without any apology for the delay or professionalism

Worst experience ever do not rent here

Started as I arrived at Istanbul Sabiha airport at the gate there was supposed to be someone waiting with a sign to guide me to my car there was no one Checked outside no one so then I called the numbers and surprise no answer Proceeded to ask the airport staff and they guided me to a HDY Everyday kiosk inside the airport I thought this was very weird as in no mail or anything at this point did it say HDY Everyday it always said EssenceCar So then I got there and after 2 and a half hours of waiting and running around found out that the car still wasn t ready it wasn t even at the airport It was somewhere at a big carpark outside of the city being cleaned spoiler it was not cleaned So to get there two guys took me for a ride across the city and to the carpark where I finally got my car Wasn t even the car I had ordered but that was fine I had my car now So then after my holiday had ended I had to deliver the car back to them Followed the instructions on the mail and of course they weren t ready there to help me deliver it They were not at the meeting point called the number I had to go somewhere else and surprise surprise no one was there as well Called the numbers again and now they didn t even answer me anymore Then after an hour finally someone showed up and I could run to catch my flight To everyone reading this please do not under any circumstance rent here the amount of stress made me sick

Good customer support

They work professionaly am will use again this company

Thank you so much for great experience

Good customer support Perfect communication Price and service ratio is enough level than other company Thank you for rental car service at my turkey travel

Thanks a lot for your support

Thank you so much for great experience You are the best