Based on authentic user experiences
Cat White
6727 reviews
N/A
9 months ago
The company takes orders and money but
The company takes orders and money but never delivers They used to be OK Now they are a legit scam Do not use
Maria
6727 reviews
N/A
9 months ago
Sending of wrong cheaper product than what I ordered
I ordered sunglasses New Wayfarer Polarized from Rayban Luxottica at Sedico Italy sent me sunglasses with lenses No Polarized that cost lesser price The Rayban s box had barcode scan etiquette and info that the product has Polar Lenses but the sunglasses inside wasn t Polarized Is like to buy a mobile phone at the box to be the model that you paid and inside to has a different and cheaper model When i came in contact for to replace they informed me that they don t have it when at their online shop looks Available When i asked them You sold me an unavailable product you send me a wrong and cheaper sunglasses the answer was We have problem to our Warehouse About the other product that i ordered the pair of eyewear they sold it accepted the money without the product to be Available when again at their online shop showed Available
Sue Lenders
6727 reviews
N/A
9 months ago
Essilor-Luxottica has not reimbursed the parts returned
I had ordered replacement parts for my Oakley sunglasses Parts arrived but they were not the correct parts I contacted Essilor Luxottica and was instructed to return the parts at my expense and was told once the parts were received they would credit my credit card The parts were received but no credit has been issued I have tried to contact them 5 times and no response
J D
6727 reviews
N/A
9 months ago
Sunglasses hut Ray Ban
Sunglasses hut Ray Ban EssilorLuxottica ordered twice first ordered from Ray Ban they sent was wrong item then they refused to refund saying its against they re policy even though they did not send what I had ordered I had to really fight to get my refund Second time ordered from sunglasses hut order didn t arrive but said it was delivered Item was birthday gift explained this to the customer service team still had time to recive the items before I needed it I said if the Items won t be able to be delivered by this date I would just like a refund Customer service had to investigate which normal practise They sent me emails I filled in forms sent of documents they needed After confirming they item wasn t delivered again refused to give me a refund of a larger amount because it s against the sunglass hut policy Instead they sent out what they class as replacement but technically it would by the original order for me as before we do not give refunds on replacement items EssilorLuxottica will try everything to scam your money out of you and keep it Using word like custom items or replacements on both they won t give refund on This started 25 11 24 and still on going now they refuse to reply and taking over 400