Estarli Reviews

Fantastic bike

Fantastic bike thought it would take 3 weeks as I wanted a particular adaption however only took 10 days to arrive Customer service are on the ball too

What an amazing company

What an amazing company the customer support that I received was amazing And the bikes I purchased are the best I ve ever owned The Estarli e20 8 was the ones we bought My wife and myself both purchased the e20 8 I went for this model for the hydraulic brakes and the folding capability as we take these away with us in our motorhome We ve recently just done a two week trip around Normandy France where it s very hilly We were blown away of how good these bikes are at tackling hills I m 5 10 around 90kg and the bike pulled me up some crazy steep hills out of the little coastal villages of France If you manage the assistance levels and the correct gears the battery will give you a good return I can t recommend this company enough if you re in the market for an electric bike Gord Tracey

Excellent company

We received an outstanding service at the NEC Very professional staff that answered all our questions about the bikes Would highly recommend to our family and friends

Cracking little bike

Absolutely love my estarli More or less ready to ride straight out the box Some nice little touches with the tools included and kept up to date with delivery Can definitely recommend

Jake went above beyond to help

Really helpful staff member via Chat phone Ensured that my delivery arrived quickly before we went away Love our Estarli bikes and great service

The e-bikes are great

Our e-bikes are great The service we received was good our fold up bikes arrived within a few days The staff are very helpful certainly know their bikes seem experienced in all aspects of cycling I would recommend them

First Class

From the first correspondence to delivery the service has been excellent The quality of the bike is first class so well built with great attention to detail I m so pleased I decided to go with estarli Ian

Excellent customer service from Jake at Estarli

I bought an Estarli e20 just under 2 years ago Recently after being left in a storm the bike wouldn t power up and the controller was clearly faulty I emailed Estarli and Jake from the company contacted me directly and using FaceTime showed me how to check for water in the controller connector Having established that the problem wasn t there he immediately sent out a new controller unit which I received the next day and this fixed the problem I was without use of my bike for only 2 days There was no charge for this fantastic service the bike comes with a 2-year warranty and I feel this sort of exemplary customer service is rare nowadays and Jake should be commended for making me feel like a valued customer and actually well looked after Thankyou Jake