Payment taken with no delivery or response
I paid a significant amount but never received the item I ordered. Despite sending multiple emails to request updates or assistance, I did not receive any reply. The lack of communication and failure to deliver the product have made this a very troubling experience. This situation has caused serious concern about the legitimacy of the website.
Rodolphe B
N/A
Scam
Scam The company does not ship ordered items they rarely reply to emails and always claim the items will ship in a day or two But they never do Had to submit a claim through my bank to get refunded
sr
N/A
I ordered a pair of shoes in mid April
I ordered a pair of shoes in mid April but haven t received them yet mid June now I get no reply when contacting customer service
Bourgogne Martin
N/A
Never received my order No customer service
Bought 300 of Cutlery 28 days ago No news afterwards Many emails to the customer service only one generic answer Impossible to join them by phone
Matthias Weiler
N/A
I give you one star at Google
I give you one star at Google recessions trust pilot and everywhere in the www You are a scam company I ordered 9 weeks ago Last time you told me first week of April Now 10th of April And now you sent me a tracking number by UPS but the product didn t leave your storage You cheat your customers by offering products you can not deliver
Valentin Faller
N/A
Becarefull its a Desaster
I would like to start with the word SCAM I would like to write a summary here to make you realize what can happen Goods are ordered 3 weeks nothing heard Goods received after 5 weeks Goods were heavily perfumed so was already worn once Unfortunately too small Sent back 4 weeks nothing heard Then a package would be sent again by etiql although I had ordered nothing more Then online refused acceptance Contacted online support for the 12th time Payment should be released within 2 weeks Now I have been waiting for another 4 weeks No money no goods simply just a joke
Robin Stankovic
N/A
An absolute creepy customer experience
An absolute creepy customer experience I ordered two pair of sneakers sent one back After 7 reminders to the service and 6 weeks later still haven t gotten back my money And that was beginning of November The second pair of sneaker is still pending and no news regarding its status But of course I paid 8 weeks ago when I dropped the order NEVER AGAIN
MB
N/A
Product not sent payment still not refunded after 7 weeks
Product was ordered but never sent Customer service stopped responding Needed to escalate to founders via social media in order to get any response 7 weeks after placing an order which was never sent the refund has still not arrived Worst service I ve ever experienced with an online market marketplace
Rudi schneider
N/A
Ordered in June now it s October and
Ordered in June now it s October and never received my order Etiql service is just ignoring my messages
Flore Baptiste
N/A
Endless Waiting a very frustrating order experience
I have placed my order two months ago and I am still up to receive it According to the customer service I should have received the order one month ago and then two weeks ago and then actually today Spoiler I still did not receive anything not even a confirmation that the package has been dispatched The customer service is not proactive and also not helpful at all as the information they give cannot be trusted and whenever I call them they cannot reply anything else than we are checking internally I am still hoping to receive my order and potentially adjust my rating but so far the customer experience have been really poor
