Eurmax Reviews

Won t replace damaged canopy

Just a couple of months after assembling my EliteShade 10x13 gazebo the canopy started having wear holes and the stitching for the pockets was coming undone I was told numerous time that canopies were on back order because of COVID I was patient considering but started asking again I got an email today informing me that I was misinformed and replacement canopies aren t available They concluded the message with sorry for the inconvenience I m now out 1 000 I submitted a complaint with the BBB Total lack of customer service and failure to stand behind their product

3 Weeks Later and Still Nothing

It has been three weeks and I m still waiting for my canopy to ship According to their website it was supposed to arrive within 3-5 business days When I received no confirmation as their website says you will and not shipping notification I called Spoke to a rep who said that the canopy was out of stock We changed colors to one that was in stock and the rep said that she would send and updated invoice Nothing After another week I called again and they updated my order status to shipped Checked tracking with UPS and it still hasn t been shipped they only created a label Another week later and nothing has changed I purchased this canopy in advance of two events Those have now passed and I m wondering if I ll ever see the canopy Customer service is very polite and friendly but follow through is horrible Can I give zero stars

Used 3 times and totally collapsed with

Used 3 times and totally collapsed with first hard rain-company unresponsive-DO nOT buy from them-

Company SUCKS

Company SUCKS No response from customer service Order 2 items from their site and 3 months later still have not received them The status states Processing Several times I have requested an update with no response I now am trying to cancel the order and no response I have no confidence in this company and will never buy anything from them again Their products are made in China Pay up and buy American

I FINALLY got through to customer

I FINALLY got through to customer service I had to ask three times for the agent to speak up I have a Eurmax 10 x 10 canopy that blew over in a slight wind and broke three trusses I ordered replacements and a week and a half later they arrived I set up the canopy to affect repairs The trusses sent are 60 and the trusses in my canopy are 40 but I was told several times that s not true as they don t make 40 trusses No amount of telling her I am standing in my canopy and the trusses are 40 did any good She indicated I was lying I don t see how this company stays alive Good customer service is everything

Quality has declined customer service is MIA

What a disappointing purchase Though I ve recommended Eurmax for years to all my maker and artist friends I do not recommend them for their product or their customer service at this point My previous Eurmax tent lasted for 6-7 years It was sturdy The canopy material was thick sewn up well and resistant to rain I replaced this first tent only after the legs began to rust Appearances are important in my business so I couldn t have a rusty dirty tent The most recent tent was noticeably flimsier and worse in quality It didn t come with stakes no one answered my email about that at the time The weight bags are flimsy nylon rather than the heavier material Luckily I saved those bags from the last tent The new tent lasted only a handful of times this summer before I discovered a hole that I m assuming it came with Or else something minor caused it I remove the canopy to store and follow all instructions so this is disappointing Worse yet I ve been trying to contact Eurmax for over a month now No response I finally submitted a complaint through the BBB I m not hopeful As I look at the other BBB complaints looks like Eurmax isn t responding to many folks Bad business

NO WARRATY REPAIR PARTS AT EURMAX

EURMAX does not answer phone calls or emails regarding a 10 x 10 Standard canopy tent which is under warranty repair Do NOT expect any WARRANTY service from them

Received broken part - Refuse to respond

Received broken part - Refuse to respond - I emailed the company per their terms and NO RESPONSE after 3 weeks I call and Im told I just have to wait that the holidays have them backed up I ordered long before the holidays Im tired of getting taken advantage of from companies who refuse to offer customer service beyond point of sale I was telling other vendors about the canopy but now I will also include how poor customer service is and how they do not care about customers after they sell you the product To me that is fair I now have to scrap this 400 canopy and buy another one with out broken parts so I can be safe and secure when working outdoor events

As a vendor

As a vendor have had the opportunity to use different display tents over the years Ever since I tried Eurmax there is no way that I can go with another tent that stays anywhere near this price range The only time that I had a problem was fault of my own when I did not properly secure the top I get comments about how stable my tent is compared to others that are being easily blown around I think that it is true for any tents and that is to to ensure that if guy lines can be used that they are with still using weights to ensure ultimate stability because of weather s unpredictability There are not many display tent companies in this price range too that offer replacement parts such as a new canopy top I do also ensure that I clean the walls and the top periodically so that it stays attractive I ve noticed that many or most vendors do not do that I believe that the longevity has much to do with how we care for our items I had a question for them recently and they responded right away So I appreciate their customer service in addition to their great product I intend to continue using the company and recommending them