Euroflora Reviews

HORRIBLE PLEASE DONT ORDER AS THEY ARE GOING TO MESSED UP YOUR SURPRISE AS THEY DID WORH ME

I place an order on 17th June ordered flowers for my moms birthday on 19th June and I paid as well for a surprise box for 17Euro So on 19th they didn t deliver flowers to my mom -they told me mom wasn t at home But this is not true I kept calling mom the whole day and she knew has to stay home as I am preparing her a present Than I ve called them 10 times - nothing they only picked up at 8 pm saying will deliver on next day And they delivered flowers on 20th they messed up my present for which I ve paid 86Euro spoiled moms day and mine And money I paid for extra little present 17E they never delivered to her I WILL COMPLAINT FURTHER and they didn t give my money back I wrote an email - called and they didn t reply back about this box

AVOID

AVOID I could not attend my sisters round birthday so I ordered flowers and balloons for 100 Euro a day in advance The next day I have got a message the flowers I wised are not available so they will deliver something else Then I have got a message that the delivery was not possible due to the wrong address asking me to contact them No phone number available So I replied with the message giving all phone numbers and my sister confirmed her address They send a message that the delivery will be done on Monday TWO DAYS LATER On Monday no caller ID phone call telling me that they have a problem by delivering I have told them that the address is correct and they admitted that they did not even attempt to delivery on a correct day as the address might be wrong So they called my sister s cell phone according to them but no phone number left and did not reach her It is a shame SIMPLY AVOID

50 roses not fresh that actually died

50 roses not fresh that actually died just under 48 hr after they were delivered Considering the cost for the event I expect some quality as well

I ordered a Bonsai tree for my mother

I ordered a Bonsai tree for my mother but when it arrived the vase was was tall rather than the typical horizontal style associated with the appearance of these plants Contacted Euroflora and was told no refund with a lot of excuses relating to the plant and only mentioned about the vase because it may not have been available I found the response from them very unprofessional and not customer oriented I will never use them again and no positive referral whatsoever

Flowers not delivered horrible customer service do not use

I ve ordered flowers and chocolates for my parents wedding anniversary day later order was still in progress so I have contacted their customer service over the online chat function I was told that the order was not accepted by the local florist yet and if I wanted to they could try and contact them to deliver the order day later They have offered me 20 discount from the next order and free chocolates as apologies I think this is totally unacceptable given the fact if I haven t contacted them the order would have not been processed at all The customer service rep was really rude and when I asked for money back he said they can t process the order so do I want the money back or not Horrendous When I said that even if I wanted to have flowers delivered this late I would do so using another company as I am not happy with their service he then just finished the chat DO NOT BUY FROM THIS COMPANY

delivered a totally different bouquet

I ordered a beautiful and expensive bouquet with bright pink roses pink gerberas and mixed flowers and they delivered a very basic bouquet i could have found at Lidl for 10 euro and that s because at 1pm they realized they did not have the right flowers in stock It s a pity i can not upload the picture of what i ordered and the picture of what was delivered Please consider that 3 hours earlier i received and email informing me that the florist was going to deliver the bouquet soon so they also lie about the service

Terrible service

Terrible service The flowers were for my aunt who had just lost her husband My message was not transcribed correctly - most was missing My name was spelt wrong The flowers were changed from what I ordered and the price changed depending on which computer my husband I used to order - went up x2Do not use this companyI have asked for a refund but not granted although the person I spoke with seemed sympathetic

Ordered a flower arrangement on the

Ordered a flower arrangement on the 15th of September to be delivered the 16th Today I found out it was never send I wrote an email but received no answer this company is a scam no customer service basically no nothing Don t buy here

Cancelled my order at short notice

Cancelled my order at short noticeOrdered flowers for mothers day a month in advance They emailed me on the day at 3pm to say they didn t deliver to the address I requested I emailed back saying I want to make a formal complaint and have received no response Not impressed