Eurona Reviews

Just typical for Eurona

Just typical for Eurona cancel my service in November get a cancellation number and told I have no payment outstanding cancel direct debit Receive an invoice today for December saying I have till the 25th of the month to pay the amount or if you do not make the payment we will cancel all the services contracted through Eurona In addition all the pending amounts of payment will be claimed until the cancellation date No wonder I was so surprised when it was easy to cancel Nothing is ever easy with Eurona This is just a tip of the iceberg with the pain I have been through with them over the years Stay clear

Very bad customer service

Very bad customer service sent an email every month since May 2020 to cancel no reply spoke to them in December when eventually got someone said they d sort it out no that would have been easy Got a final bill in and payed it as frightened would have a bad debt letter horrendous company Internet was not good either do yourself a favour and save your money

Avoid

Avoid At all costs this is a scam company who let you pay a ridiculous amount of money for internet speed from 15 years ago I chose the 30mbps for 49 95 per month and what do I get for that According to the Netflix speed test 2 58 mbps which is almost impossible to stream And why the hell am I paying for 30mbps And they also get you in a one and a half years chock contract and if you call for help you get some south American scam artists on the phone who are very unwilling to help you

Ilegal Facturas

Terrible internet signal always resetting the router discussed with their technical team several times they were unable to help In the end on a Zoom Call to the UK I had to reset the router 5 times in 30 minutes so decided to terminate I returned the router to Quesada Computers and got a receipt from them but continued to get bills from Eurona I called them and told them I have returned the router so impossible to use their service This week I got an Abogado letter threatening court action for unpaid bills I swear this is for 3 months when I had returned the router They are a scam company Avoid at all costs

Truly terrible

Truly terrible Really great at getting the satellite dish installed but it has never worked and am now in a spiral of being unable to contact anyone to get the equipment removed and end the contract Don t use them

The worst internet provider I have

The worst internet provider I have ever had At first I was promised I could keep both my numbers this was completely untrue as a result I lost my landline and mobile numbers Always very slow and sometimes no connection Non existent customer service I have recently written two emails to eurona asking if they can help with my terribly slow service they have both been completely ignored I can t wait for my contract to end so I can use a decent company Speed test today with results of download 3 8 upload 0 8 latency 3 ping 680 Rubbish do not waste your time

Subscription failure

I ve been trying to get in touch for 2 months now to get a subscription and I can t even manage to get beyond customer service I have been waiting for months to be called or e-mailed back If things are already that bad when it comes to taking out a subscription I fear the worst for the service when I finally manage to become a customer The problem is that there is hardly any alternative so you are more or less forced to deal with this company that has zero knowledge about customer service and customer binding

Terrible service

THE WORST INTERNET EVER Terrible service Hardly works Always the same with the influx of tourists Eurona said that Everything is ok there end But of course they don t have enough supply I get almost zero internet and my usage is minimal It works ok 3 months out of 12 A complete waste of time money energy Very very frustrating Nothing changes with this company They shouldn t be operating Not that it does anyway

Unless you never need Customer Service avoid

If I could give no stars I would We became clients in around 2016 At first everything was good We had Internet and a phone line at our finca Then we changed our bank account to a different Spanish bank We told Eurona The next month they took the money from the original bank account We rang got an apology Next month same thing For 6 months We gave Eurona a month to get it right They failed so we changed provider We tried to get a final bill but every time they sent a bill it was very incorrect Years later we received a Court Order for over 300 Our Gestor advised us yo pay it if we could We have never received an explanation or a breakdown of this amount Very recently due to my campaign of posting comments on FB ads Eurona finally sent me a little over 100 The WiFi and telephone were good but the Customer Service is non existent