Europcar Reviews

BEWARE Total rip off - professional Scammers at Europcar Foxcars

I had made the reservation at Europcar upfront with the confirmed amount to pay at pick up Though Fox Cars had a better offer I thought I d rather pay more for a reknown company after reading the bad Fox Cars reviews only to find out that it is the same company after arrival in Costa Rica The pick up is not at the airport and when you get there they bluntly lie to you and tell you that a deposit of 30000 is required to rent a car though I had already insurance I have rented more than 30 cars in locations all over the world and never heard such an absurd thing He was trying to convince me to pay the triple of the initial price to avoid this deposit and even lied about mandatory insurances in Costa Rica The only mandatory insurance is the PIL which costs 15- 25 day and not 80 as he was telling me As I refused and wanted to leave he gave me a discount of 40 which still was the double price I left and easily took a bus to Manuel Antonio for 5 and when I arrived and asked at a local carvrenting company I found that my original confirmed price was the standard for the kind of car that I had booked at Europcar including all required insurances So I will never ever go back to Europcar Foxcar After reading the tons of bad reviews on different platforms I don t understand how this can be legal The employees are professional scammers

Simply awful and dangerous

Simply awful I had to change the car twice The first time the AC didn t switch off so the battery got drained They sent a second car which was fast well done but that one was life dangerous as the breaks were completely rusty and metal on metal The third car was alright although some metal parts were hanging out under the chassis lady was laughing that s alright like this And now the best their system cannot handle international bookings It considered that I returned the car 8 hours later most likely due to the time difference Europe The guy at the reception told me not to worry about it as I arrived exactly at the contractually agreed time in the afternoon but then a week later I see the USD 57 deducted from my VISA I contacted them they would look into it They never returned my messages ever since May they get happy with the money but I doubt that that will safe them

DO NOT USE

DO NOT USE They will rip you off the minute you walk through the door Doesn t matter what your reservation says you will pay 3 times that price

We rented a car at San Jos in February

We rented a car at San Jos in February 2024 As we we realised that the air condition did not function we tried to phone the station but the number was not available Wenn we brought the car back nobody was interested Imagine we had a severe problem And no contact Not recommendable

Dishonest and unhelpful

We took the Europcar shuttle bus from San Jose airport at 4 pm on 11 February 2024 and taken to the Europcar office When we arrived there was a family who had been waiting five hours for a car We were told that no cars were available and we would have to wait until the car we had reserved was returned although they had no idea what time or day it was due back and there was no way of contacting the driver This was hard to believe as all car hire companies take customer s telephone numbers and email addresses We were joined by at least eight other customers who were all given the same information We were divided into two rooms to avoid communicating with each other After three hours we were offered a small vehicle which was totally unsuitable for our needs and were told if we didn t accept it for the same price as the SUV they would not help us any further They advised us to call the Europcar help desk in the morning and to scan the QR code in the office for the telephone number I called the number immediately and it rang in the same office that I was in and was answered with breakdown assistance The call was disconnected when they realised it was me on the line After six hours we were finally given the car we had originally reserved Due to the six hour delay we were unable to ask our credit card company to approve the 7000 USD deposit as they had closed and we were led to believe the payment had been blocked which we assumed was for security reasons We later discovered that our credit card company had not received any such payment transaction We were informed by Europcar that we could avoid paying the 7000 USD if we took out their own insurance which was an additional 500 We were forced to do this as we couldn t take the car without it We needed to collect the vehicle at 4 pm as stated on the voucher as we had to be at our accommodation by 7 pm With all the delay incurred we couldn t drive the 90 minutes to our destination so we had to book into a local hotel This is the worst experience we have ever had with a hire car company and ruined the start of our long awaited holiday

Rude staff with a scam scheme

We arrived at the airport early in the morning my wife our 8 mo child and I We had a three hour drive ahead of us to our final destination so we were hoping for a quick and easy expedition picking up the car We had already payed for everything in advance and had drawn an insurance with full coverage So we thought that we could simply fill the forms sign the papers and get going as usual The member of staff at the pickup was very rude disrespectful and talked down to me He asked me for a credit card and I told him I have a Master Card Instead of accepting the card he said that if I m not 100 sure it s a credit card and not a debit I should go and figure it out on my own first and then come back when I m ready and wait at the back of the line We were tired from travel and my phone roaming network was not up and running yet He then offered me the alternative to buy an insurance for 120 Euros I told him I was already ensured with a full coverage but he said it didn t matter and that was the only way I could pickup the car This way I was pressured to pay the 120 euros to get going Later on my bank confirmed that my Master Card was a valid credit card So the the member of staff should have just accepted it

Trying to find out if I can use my UK credit card

Trying to find out if I can use my UK credit card which now comes just printed on the back with all the details as banks in UK don t provide a embossed credit card but I can t get any information from anyone I emailed reservation and customer service but no one replied back

The most asastonishingly corrupt dishonest and even cruel retal experience ever encountered

The most corrupt dishonest and rude rental agency I have ever encountered around the world I had pre paid a deposit via VIP Cars and arrived by shuttle from the airport My payment and security deposit of nearly 3000US went through OK and was there to be clerly seen on my banking app The manager he told us he was the most senior person claimed my card was declined I called my bank in the UK - they confirmed the card was NOT declined and he had indeed taken the huge payment My bank even spoke to him and also called his receiving bank All confirmed what my banking app showed - he was lying and the money had been taken We argued for nearly 2 hours and we were dehydrated I have a disability --- he claimed the water was turned off and he had no water In the end - knowing we would lose the pre payment we had made if we walked out - he told us if we paid an extra 300 to lower the security deposit - he would release the car As soon as we did this - he said my card was magically working again and the -- magically produced some water I then checked my bank app again to discover he had taken the original payment and the extra 300 --- along with a new security deposit AND the whopping 2900US he had claimed was declined Thousands of pounds locked on my card -- ensuring we had no capital left to use on it huge stress and scammed out of thousands of pounds I have rented hundreds of cars around the world and have never encountered such dishonest and with water deprivation in mind cruel practice Avoid this place at all costs

Europcar Fox rental agency Jaco Costa Rica

My husband and I had a really bad experience with a rent-a-car agency at San Jose airport We prebooked a car through Economy Booking and when we went to get the car from Next Car EC car rental agency we were told that we have to pay additional amount of money three times the amount we had already have paid online We ended up not getting the car we had prebooked and had to get a taxi from San Jose to Jaco And that is where the two agents of EuropCar and Fox Rent in Jaco restored our faith in humanity Esteban Perez explained to us in details all the options available He was very patient and understanding of our frustration with the past experience we had at the airport He found us a great deal- two times less expensive compared to the one suggested to us at the airport Esteban s colleague Eduardo finished the booking and was very helpful with ideas for places to visit We cannot help these two gentlemen enough for their excellent service