Eurosender Reviews

Didn t show up for collection Nightmare

Totally nightmare No one showed up for the collection from the delivery service I met the courier guy from the same company who was delivering for another apartment and asked what s going on He said my collection is not booked and said Eurosender always fails to set up collection properly I am leaving on Sunday and had to arrange someone to hold my boxes and phyically bring the boxes there Not something you want to do when you re moving AVOID

SCAM

This definitely seems like a Eurosender scam I payed about 50 to have a suitcase shipped to me The person with my suitcase waited all day and no one came to collect But fool me once shame on you so then I proceeded by rescheduling to another week day as customer support said they don t work on weekends and AGAIN no one came I think they try to keep you hoping as long as possible as an attempt to delay the moment you start questioning whether it s a scam I rescheduled again and no reply I was surprised because everything from their website confirmations and email addresses didn t seem sketchy However it is probably not normal to not have a phone number to contact they had FAKE reviews on their website - indicating 4 5 stars ALL posted exactly 3 months ago on Trustpilot yet here I am on trustpilot reading dozens of reviews confirming it s a scam Be careful Now I really don t know how to find the real eurosender shipper - if it even exists

Unfortunately I just see the terrible

Unfortunately I just see the terrible reviews now No one picked up my parcel and cu service is just reffering to the terms and conditions also eli fom cu service told me customers from eurosender do not have time to post reviews because I sended them this link I laughed so hard and told him yes ofcourse they have time they have to wait the entire day for their pick up I requested all of my gdpr data lets see what they response

1-2 day delivery qith DHL Express via

1-2 day delivery qith DHL Express via Eurosender is lost after 10 days with no trace The weorst service ever HORRIBLE NO CONTACT NO CUSTOMER SERVICE NO RESPONCE NO SUPPORT AT ALL A big mistake for a lot of money what a cheat on line on XX centruty Beware do not user ever They are a CHEAT

Box undelivered damaged insurance didn t pay anything

Good only at the moment of booking I sent 3 boxes I paid extra insurance for which I never received even the name of the insurance nor T Cs beside the one stated on the website I even wonder if there is any insurance as I don t have any proof of it 2 boxes arrived one got lost for 3 and half months GLS handling was a disgrace they collected the boxes without putting any label at the collection only in the wherehouse of course things can go wrong they delivered 2 boxes and a third random box that was clearly not mine because in one of the label was even stating Motorbike shop in Portugal and not me in Ireland they eventually found my box and sent it back to sender address because at that stage the box was too damaged I rose a claim because there are damages and I have to at my expenses fly back to Italy from Ireland to fix and resend it somehow and pay for the damaged goods Claim rejected because the packaging was Improprer I put a bike in a branded bike box and the package is considered improper Not even a reimburse In the order I actually sent 2 bikes in the same bike boxes and one arrived fine and only the one got lost for 3 months arrived damaged clearly handled badly by the courier while lost in whatever wherehouses And if the package was considered improper they shouldn t have accepted at the sending depot instead of shipping with wrong label Eurosender was very very slow in responding even in acknowledge that the box sitting in my house was not my box with all the proof in their hands I had to take the case directly with GLS only then things started to get moving and showed me clearly to have started the research PS I had to keep a wrong box safe in my small flat for 1 month before GLS came to pick it up again The lucky motorbike shop thanks to my honesty got the 6 helmets worth 3k and me not even a reimburse of a service that I paid and not received Bottom line use it at your risk if things go well good otherwise brace yourself and not even bother pay for the insurance it s useless

Scam scam scam

Scam scam scam After 2 week my parcel got delivered broke they booked 15 euro on my bank account it Hoyt my consent saying the weight was over Avoid at all cost

Don t use it if you want to receive your items

Don t use it Takes much longer than expected overpriced for the service o helpful customer service misleading information and contradictory statements I wanted to send something with the Express Service They don t send the label right away for me it was only the next morning so the delivery service they used could not take it I wanted to cancel the delivery they told me they rescheduled it Even though that was then already not anymore the express delivery I have bought I decided to give it another try But again an issue with the pickup The guy rang the bell and just left even if the door was opened right away No call nothing even if they say they would call So I had to call the service of the delivery provider At least they came back the day and picked it up It says online they will check the package for the content did not happen for me I wanted to send two packages Now there are two packages with issues for delivery For the first package they said they tried to deliver it yesterday but they have not even rang I was home the whole day could have not missed it but I guess the driver was just tired and did not want to deliver anymore as it was in the evening so he just left the note he could not reach someone Also did not receive any phone call again even though they said he would Now I m still stuck don t have the package and have to plan everything around it as they don t deliver on Saturdays Next issue with the other package is I supposedly have not said there is dangerous good included and it is stuck I have to pay for it extra costs to send it back pick it up or they will destroy it I have only send personal items so nothing I would have considered dangerous goods I was not briefed by Eurosender about it nothing The issue is you have the contract with Eurosender they have a contract with someone to deliver But you don t get all the information So be careful with this Cannot recommend at all Customer service is also not helpful When I wanted to get at least a partial refund they said it is not possible as it was already picked up That s strange cause before it was picked up they told me already it is not possible anymore This is all very contradictory and sketchy so better don t use it and go to a delivery service directly Furthermore on their website they show they have a 4 out of 5 star rating which looks like the one of trustpilot However don t get fooled as you can see from all these reviews it is not and I have no idea what kind of fake rating it is

This is a SCAM

This is a SCAM They never came to pick up the bag I payed for I was at home for 8 hours 6 days in a row and no one came to pick it up I spoke to Eurosender and the currier about 20 times and they are not taking any accountability they will not refund me and they are not going to organize the pick up So my conclusion is that it is a SCAM COMPANY WHO TAKES YOUR MONEY WITHOUT ACTUALLY DOING THE SERVICE YOU PAYED FOR Stay clear or using them

Eurosender is a lottery

Eurosender is a lottery It might go really well it might goes terribly and you end up losing your parcels Their support is not helpful If there is an issue they tell you to talk to the transportation company who by the way doesn t take calls from end customers It s a nightmare And endless hell cycle I sent 12 boxes from Italy to Spain and received 11 most of them destroyed When contacting Eurosender they just said There is nothing we can do please contact GLS GLS doesn t take calls from end users No way to contact them no way to talk to a real person Eurosender didn t help a bit