Eustore Reviews

Expensive delivery costs failure to deliver within stated time

Ordered item online in stock on 14 October 2019 and paid 7 83 for shipping The item is some adhesive strips to re-affix the screen for an iMac 27 inch Have received no updates from the company regarding the order whether it has been dispatched when it might arrive contrary to the 4-5 days delivery time indicated for the ridiculously expensive shipping charge - which was almost the same cost as the adhesive strips themselves

Ifix it ltd is not a proper company if

Ifix it ltd is not a proper company if you buy anything from them you get damaged goods and definitely no refund back and you will get a private number call on your mobile it s the seller who then will abuse you and then say don t ever buy anything from me because of the feedback I gave as a true buyer you can t get hold of then even if you message them or contact them you you won t get any reply back unless you give a negative feedback and then you will get an abusive phone call on a private number on your mobile from the seller at the end of the day as a buyer you lose out no refund stay well away from this seller and the company worst company I have ever done business with never again

no tabs to view past orders

PURCHASED a couple of items no delivery went to ifixit to complain and there is no way to view past orders NO TAB TO GET IN TOUCH have given up remember if you cannot see past orders you cannot complain

Delivery is one of the worst I ve had

Delivery is one of the worst I ve had recently Too boring to recount it fully but the missed package note was missing information Options for redelivery were hard to find In the end I found a contact number via an app I had to download FedEx although iFixit said delivery was with DHL - even though I have indicated on the app twice just to make sure that signature is not required and they can just post the package I have been asked to write a note on my door asking the delivery driver to post the package into my letterbox Rant over let s hope it arrives tomorrow

if any one from UK thinking of buying

If any one from UK thinking of buying electronic goods from iFixit EU think again as if for any reason you need to send the goods back for the refund it will be a big issue of German custom delay and company will not help to claim the goods from the custom so it will be retuned to the sender iFixit blames the Brexit and German custom iFixit EU is not the best company to spend your money as even if your good is faulty you may not get any customer help form this company

Bad batteries evasive support

First up my lesson and recommendation Don t gamble on getting a good battery here It s not worth the headaches of dealing with the evasive and cumbersome support in case you get a bad one Bite the bullet and get an original replacement Got 3 batteries guides were fantastic was a breeze to install Then all 3 batteries started losing capacity noticeably after just a few months despite carefully following calibration instructions Vastly inferior to original parts Contacted iFixit when it happened to the 2nd battery They require you to go through a cumbersome process that s hard to perform if you need to use the device daily Certainly not respectful of your time I can tell from just regular usage that the batteries are not working properly No elaborate testing is needed to establish that The 3rd battery inflated causing a crack in the trackpad and warping the body of my MacBook They offered a refund for the battery but refuse to take responsibility for the damage Instead they shift the blame onto me because I didn t contact them immediately when the battery lost capacity to follow their longwinded process They are probably right legally So in the end my experience felt like they engineered their processes to make you jump through cumbersome and unnecessary hoops so as to be able to shift all the blame onto the customer in the end and rid themselves of any responsibility It s one thing to do that in your T Cs to protect the company from disaster It s quite another thing to exploit it in ways like this Certainly didn t feel like a modern customer-oriented service and more like they re stuck in some old ways

Battery return impossible

I ordered a battery replacement kit for my 2015 macbook pro 13 inch It took ages to arrive by which time my laptop had died and I needed to find alternative solutions The problem is that there is no way to return a battery to Germany as it is classed as dangerous goods and nobody is willing to ship it from the UK I have spend 2 days trying Now I am left with a 100 battery I do not need and no way to get my money back - the company does not help

Ordered two products from the company

Ordered two products from the company at the begining of last week and didnt recieve any updates until I emailed them asking for an update on my order where they sent me my tracking number yesterday which showed my package delievered to a completely different place so I have chased this up with ifixit and still no response

Just terrible

Absolutely one of the worst shopping experiences I ve ever had I needed a replacement internal fan for a Nintendo Switch as mine was faulty I figured I d try ifixit as they are well known and often recommended The fan was way more expensive from them than any other store but I figured I was paying for service and quality boy was I wrong So firstly their website says that they ship most orders within 24 hours A week later I hadn t had any communication from them and no package I emailed their customer service to ask what was going on and the lady who replied was incredibly rude and aggressive right off the bat She told me they had shipped the item and they just hadn t emailed me to tell me She then gave me some Fedex tracking details but also seemed to be very angry with me and was threatening to cancel my order Regardless I checked the Fedex tracking page and it informed me the package had indeed shipped but was delayed for unspecific reasons I then had to spend HOURS contacting Fedex to be told that ifixit had not completed customs paperwork correctly but they would now get it moving and it should arrive the next day It didn t At this point I had given up on ever receiving the fan and decided to order a fan on Amazon which arrived the next day I emailed ifixit multiple times asking to cancel the order but they completely ignored me every time The fan actually turned up today It was very badly packaged in a large crushed cardboard box with no packaging inside so the fan was just rattling around loose in the box I was charged 7 99 for thermal paste too and they sent the tiniest tube of paste I ve ever actually seen Incredible ripoff These guys are nothing but scammers who seem to have a genuine hatred for their customers I would never purchase anything from these bozos again and I advise everyone to do the same I will now be raising a dispute with Paypal to get my money back The directors of this company should all be ashamed