Everau Reviews

Poor quality worse customer service

Recieved my Tarramarra boots and was so pleased by their comfort and appearance After 3 months noticed the back of the heel was disintegrating Contacted company who were incredibly dismissive Will not buy again

3weeks still no boots

Ordered 1st Dec 2023 via Debenhams web site money taken straight away 21st Dec still awaiting order So thats 1 christmas present thats not going to make it for Christmas

Avoid

I ordered some of these boots through Debenhams but when they arrived they were about 2 sizes too small Inside the box was a note saying if I needed to exchange or wanted a refund I would have to email them using the email address provided on the printed note I did this three times but never got a response they say it s 24 hours for a reply so I had to contact Debenhams which wasn t easy either Debenhams advisors told me they don t offer an exchange only a refund so I d have to return them using the return slip provided there wasn t one so it was back and forth with Debenhams for over a week before they said they have tried to contact the company to ask for a return slip but are yet to receive a reply This was 3 weeks ago Don t bother ordering from these guys listen to the reviews please

Terrible service and still no refund

I placed an order through Debenhams however the shoes looked the same on the outside but on the inside one shoe felt significantly bigger than the other I raised this concern with customer service and was told to send a photo impossible considering it s the feeling of it on the inside that can t be photographed I explained this and was only then given a return label I posted the package on the 19th December 2023 it is now the 11th January 2024 and I have yet to receive a refund despite the parcel being delivered back to the company via royal mail on the 20th December

Appalling service

Appalling service It took many emails to Debenhams who were trying to make contact with Ever Au to finally receive a return label This was because the covering information about refunds including in the boots was total nonsense A fortnight plus after returning the boots there is no sign of a refund Avoid at all costs It makes me uneasy about ordering anything from the Debenhams website where the boots were advertised

Terrible service have sent boots back

Terrible service have sent boots back after multiple e mails back and forth from debenhams and this company Hopefully will get a refund soon Avoid this company Now going on 10weeks

I read that the boots have been stayed

I read that the boots have been stayed with something to prevent water and snow getting inside however I wore them when I was spitting rain and my feet were very wet

Customer service is appalling

Customer service is appalling I ordered a size 13 and they sent me a 12 - there was no returns label so I emailed and still haven t heard anything back Don t waste your money