Everlast Reviews

Non Stop Marketing Texts

They will not stop sending marketing texts twice a week and its not possible to block them I have emailed them to stop as have others below with no luck I didnt even give them my info they took it from the previous organisation they took a gym over from

Everlast Kings Lynn gone downhill

Everlast Kings Lynn has gone downhill Pool water temperature is always freezing cold Pool air temperature is always freezing cold Message is always that it will be fixed but never is

Everlast gym is one of the worst gym

Everlast gym is one of the worst gym ever please stay away customer service is extremely worst and I can t believe how Halifax centre manager is extremely rude I have sent Direct emails with no response I ve called for an update They asked me to actually put in a direct debit mandate on my account while I m not owing them a dime for me to have a direct debit set on in order for them to do what exactly I ve got no idea

Absolute scam

Absolute scam Offer a 1 month trial and then I was 2 days out before I cancelled and they had started a 12 month subscription and chasing for the whole year

Very bad customer service

Customer service is absolutely disgusting Can t even speak on the phone 50 odd emails back and forth and they are refusing to investigate my complaint because it happened in a club thats gone bust And thats through the management team Won t be going back to this gym Looking into getting them investigated by fitness club ombudsman I dont recommend There are many commercial gyms out there that are 100 better

Cardiff Gym Instructors Shout at you

Cardiff Gym has changed a fair amount since Everlast took over some things for the better but some things definitely for the worse Still sad the Jacuzzis have been stopped without any consultation with Members Main complaint though is that the training the gym instructors receive seems to encourage them to shout at class attendees The start of classes can be very demeaning and not welcoming at all They don t explain the exercises or ask if you have any injuries One girl instructor does and she is lovely but the others do very little on that front Who is teaching them to begin classes this way its just like you know what you re doing so get on with it It is not an enjoyable experience Working out should be a fun experience and all attendees especially new people need to be treated with more respect not like naughty school children We are mature people who have a lot of responsibility in our jobs managing people etc Gym classes are meant to improve our mental health not diminish it after a hard day at work There are classes I will no longer be attending because of the shouting and inadequate and offensive starting of sessions Its sad because some of the exercise routines are good

Disgusting customer service

I ve been trying to get on the app since the update and it doesn t recognise my email address - it s saying check your spam in a few minutes if you don t get an email Just rang the gym and explained - didn t try and help just said send a email I asked when my membership was up and again was told to send an email She did with a stinking attitude tell me I couldn t cancel until end of September I said I ve only been twice as I hurt my knee in your swimming baths and haven t been able to come back Answer was get a doctors letter for early cancellation I honestly thought the days of bad mannered customer service was behind us but no not on this phone call Wow Everlast - I m so pleased you look after your members

Ordered punch bag 5 7 12 stay clear

Ordered punch bag 5 7 12 expected by 11 7 24 no delivery no communication support tickets take 48 hrs to reply no telephone numbers contacted through Facebook no apologies said lost Re ordered after another support ticket then said shipped evri saying expecting it Facebook messages then ignored support tickets another 48hrs item said shipped but response was then issue at warehouse so clearly not shipped I replied instantly with I want a refund no communication what s so ever but then next day email to say ordered cancelled sent another ticket with 48 hrs reply around 23 7 24 finally had reply to say refund processed have now had refund but I strongly urge everyone to stay clear of ordering online from this company trying to sort this out was nothing but a slog and no one cares for customer service I had to ask the first contact in Facebook for an apology They did however try to offer me free delivery and 10 off my next purchase I will never use this company again