Evobike Reviews

WARNING do not buy from them Terrible experience with this bike

Terrible experience with this bike Have had all sorts of different problems with it Amongst others that it stops while it still is 60 battery left The display apparently did not work right Sent it back and got it fixed took several weeks Now it is not working again due to sensor problems it does not start at all Only contact is email and the company has stopped responding WARNING do not buy from this company

Received faulty bike

Received faulty bike went 100 km to the next available workshop and the mechanic refused to change the motor with the one you sent very late a complete wheel with a new motor should have been provided instead of just the motor Lots of time and money spent for nothing Awaiting confirmation for compensation and return of the defective bike replacement with a new one or refund of all costs

Disappointed by Evobike Sweden

Disappointed by Evobike Sweden They don t have a phone number or direct email to quickly sort out order issues and this costed me alot of money as the my order needed Changing as the bike was the wrong size

No answer on my email to cancel an

No answer on my email to cancel an unshipped order which was placed 1 month ago Truly awful experience I do not want to pay 30000 SEK for this poor service Update I ve forwarded the email again to the indicated email address Please have a look I do not get auto-reply that a case is created or my email is received so it s like sending letters into the black hole

No assembly instructions

2 e-bikes received without asemply instruktions No where to be foundation and Customer support not helpful at all Not acceptable

Defective bike

Bought a bike with a faulty motor received a new motor after a long time and can t mount it I understand additional costs for having the motor replaced in a workshop will be refunded but the entire hassle to take the bike to the shop go back to pick it up and not to mention the fact that I couldn t use the bike since my holiday was over while all of this was happening is a major inconvenience

The Evobike Sport-8 500W can run at

The Evobike Sport-8 500W can run at 250W or 500W At 250W there are 5 assistance levels At assistance level 5 I get more assistance then at the other e-bikes I have tried Therefore I can easily hold an average speed of 28-30 km h even in hilly terrain Basically it is a really cool 250W e-bike At 500W I easily reach 40-45 km h Unfortunately there is only one assistance level at 500W and it takes many click s at the display to shift between 250W and 500W so it is really difficult to adjust the speed at 500W Hence in practice I don t use the 500W feature

Got the parts

Got the parts that s fine It s the response time that is slow It takes forever before one question gets answered by mail

Excellent customer support and

Excellent customer support and communication I would have give 5 stars but I am giving 4 since they mailed me a invoice with incorrect amount