Excess-baggage Reviews

Great experience at Barcelona airport

Great experience at Barcelona airport Staff were curteous friendly and responsible Would 100 recommend

Excellent needed to store my luggage

Excellent needed to store my luggage for a few hours and they helped me

Staff were super helpful and had great

Staff were super helpful and had great service

Very helpful

Very helpful organised our luggage arrived safe and sound within the specified time great service

Professional staff

Afifa and her colleage very nice and professionals It is really good to find out people like these two ladies willing to help

Exceptional Service from Excess Baggage Department

Dear Helsinki Airport Excess Baggage Team I am writing to express my sincerest gratitude for the outstanding service I received from your department Your team s kindness understanding and patience throughout the process of retrieving my lost luggage were truly remarkable The level of professionalism and dedication to customer satisfaction demonstrated by your representatives was a refreshing change from the typical experience one might have with lost luggage in the United States Your team went above and beyond to ensure a smooth and efficient resolution treating me with the utmost respect and empathy I am incredibly impressed by your commitment to excellent customer service which sets a high standard for the industry Your team s hard work dedication and compassion have made a lasting impact on me and I will not hesitate to recommend your services to others Please convey my heartfelt appreciation to every member of your Excess Baggage department Their exceptional service has restored my faith in the power of customer care and professionalism Thank you once again for your outstanding support Your team is a shining example of what customer service should be With deepest gratitude Kim

Left Laptop on the train

Left Laptop on the train Only realised three days later Used the Lost Property form was contacted in two hours Paid 40 and had my laptop couriered to me in just over a day That s great service and I m very grateful to the company for the professional way they dealt with me

Stored one bag September 12 to 28th

Stored one bag September 12 to 28th Had not received confirmation of pre-payment from website EB employee Hichem at Heathrow Terminal 2 resolved the problem smoothly politely and professionally Would use again