Exodus-beauty Reviews

Abismal

You seem to have turned the reply option off after leaving your reply so I have had to rectify your untruths using another account It s funny as Companies House shows you live in Milton Keynes however it appears you live on a river in Egypt as you are obviously in denial Your point 1 - Correct I never said anything to the contrary about that 2- You should have said that wig could not have heat applied to change the style you were supposed to be the expert and we came to you for advice You were asked on many occasions by us could we use heat You did not say it wouldn t change the style You were well aware of what my daughter wanted as we had expressed it several times if you were confused you should have asked for clarity 3- She has had corn rows before no problem but you never asked that When I asked about corn rows you never said to me they would be loose What you are trying to do is make my daughter look a liar You have lied to me my daughter my husband my daughters friend A liar must have a good memory and remember what they have said unfortunately you don t 4 My husband also restrained you firstly against me secondly against our 16 year old daughter whom you assaulted and yes the video does show that I am putting a compliant in against the officer concerned 6- I said I d take a wig to sell to get the money back you should rightfully refund again you lied told the police I said I d steal it My daughter has all that on video too You seem to forget the finer details The police said you wanted me arrested IF I didn t leave I am hoping to get a copy of their video for my complaint against the officer and would be more than happy to upload it so we can either prove you or the office have memory problems 7- The mirror is far away enough my daughter couldn t see the bald bits at the front till she sent me a picture and I asked her if she was happy with it then she looked closer You would have seen it as you were working on the wig We were happy to pay 80 for a wig we could apply heat to re style and that was fitted correctly unfortunately that wig was none of those even though you said it was You completely mis guided us to get money The wig doesn t do what you told us it would You also told us you were a kid However companies house shows you as late 30 s so did you lie about being the owner or lie about being a kid either way just another lie Your treatment of a minor in your shop was disgraceful you know you were in the wrong which is why you didn t want to speak to me because I had heard all your lies that s why you wanted to talk to my husband Your customer service was disgraceful well non-existent really At bare minimum you should have changed to a wig we could style with heat which is what you sold it as and re fitted it I am entitled to a full refund but came in reasonably and said I would accept 50 to rectify the problem You had no interest in trying to sort the problem but rather kept pulling at the hair whilst it was on my daughters head then physically assaulted her You were rude arrogant and put your hands on my daughter you should not be allowed to work with kids I hope if you have kids no one ever treats them the way you treated mine I wish I had looked on Trustpilot prior to purchase as their reviews seem to echo mine but it shows this was not a one off You are renowned for your appalling customer service disgusting attitude and failure to abide to the consumer rights act My daughter also paid you in cash but got no receipt Worth noting there are 2 women in the shop 2 owners so when someone writes on a review the owner was helpful be assured it s the other lady As someone else wrote Its all good until it s not Others calling you childish a very apt description

Hi I recently tried to on 2 separate

Hi I recently tried to on 2 separate occasions tried to check for delivery availability for two Outre units I never received any response even though both enquiries were read j have used their services before so very disappointed at level of service especially when it advertised that response can be within 15 minutes

Deeply unethical and unprofessional business with poor customer service Beware

A unused and packaged item was returned after I bought a second item I preferred - though that item ripped the same day I recieved it but I was informed it was my error which I chose not to dispute as I wanted to arrange my return for the first item anyway However after the first item which was approved to be returned and for which I have proof of postage for was returned the company didn t communicate receiving the item and have not refunded me my original payment despite sending proof of the postage return to them via email I am now without the item I purchased and the money I paid A clear and blant infringement on my consumer rights Incredibly disappointing This is not how you run a business or how you treat customers As of now I m currently speaking with several separate agencies and advocates to see what my options are though all are currently certain my rights have been breached as like I have said this company have both money and the item at this point My emails are now being ignored or blocked as no responses have been given to my last two emails I would advise not using this company and to read the negative reviews and to take them into consideration before buying from this company as I failed to do my own due diligence and am now having to spend time on this luckily I m someone with the means to receive the help and advice needed to deal with this current unfortunate issue but I would hate for someone without those means to fall victim to this company Save yourself the hassle and find somewhere else to buy from as the refund process here in non-existant they ll just try to keep your money However if you are currently in the same situation as me I d advise you seek advice from citizen advice and find a ombudsman to get advice on how your consumer rights have been breached and definately make sure you keep proof of everything especially postage

Unprofessional rude unhelpful and dishonest

This company run by a couple of very young people is unprofessional with terrible customer service They have excellent stock and all will be fine until it isn t Rude communication for starters For them the customer is always wrong I gave a review and the reply was that they were crying and mental health was affected I was the victim and they lied online to gaslight me Read other reviews where they do nothing to help customers Hopefully they reflect and improve The only thing I did was politely request a credit note as the in store staff was not allowed to refund nor exchange which breaches distance selling regulations regardless of click and collect not to mention unprofessional for a retail shop In the end after 20 mins I got a post it IOU They are refusing to sell me anything else as they lost money on the refund The person they claimed was crying even agreed with me about the misrepresentation on their website Very childish owner Buyer beware

Avoid

Personally I wouldn t buy from this site again but try your luck

Will never use again

I paid 11 for next business day delivery only for the product purchased not to come Yesterday I contacted them via their online chat and they said that they would get back to me that day with when my order will ship but lo and behold I was not contacted at all after the chat This morning I got on their live chat again and had to wait 12 minutes for a response the person I talked to said that my order should ship by the end of the week so I could have to wait over a week and a half for a package that I paid extra to be delivered the next business day due to stock issues that I wasn t alerted of or shown on the website when I was ordering the product The person I talked to kept stating that I already explained this and I already explained instead of answering the questions I had being completely unhelpful and not being able to give me a specific date on which my package would ship even though yesterday they said that they were going to get in touch with the warehouse and find out for me Save yourself the hassle and stress and take your business elsewhere

TERRIBLE SERVICE

Absolutely terrible I place a order on the 8th Nov still haven t received it when I rang up they said its still at the warehouse but they would Email the next day Did not hear back from them so I rang again still couldn t give me a answer So I m still waiting on my order to be dispatched and no communication from Exodus terrible service If I could give -5 stars I would I ll never buy of this site again

Great Company

Great Company- used twice within a week Speedy service with great products Nice to have a UK based company with the products I need Thank you keep up the good work

Highly recommended

More than pleased with the level of customer service fast delivery service