


Braids | Faux Locs | Wigs | Crochet Braids | Weaves – Exodus Beauty
Based on authentic user experiences
Amara B
6731 reviews
N/A
9 months ago
Do not chance it with this retailer
Do not chance it with this retailer At least not for Castor Oil I do not usually write reviews but I am so appalled by the dismissive and careless response to my refund request I felt compelled to warn others of how poorly this company handled my issue After reading the reviews on their site I ordered a bottle of Sunny Isle Jamaican black castor oil which is a staple for me so I know how a newly unopened bottle of castor oil should look Unfortunately it fell short of my expectations The usual protective sealing was detached from the bottle and stuck inside the lid I requested a refund and sent multiple pictures of this yet my request was repeatedly denied on no logical grounds This was their exact response to my second request Good morning Thank you for the photo As per the previous conversations on this issue let me reiterate that we did not sell you a faulty or tampered product The condition in which you received it based on the photo and video you sent was the same condition in which it was received from our supplier The bottles came in a sealed box and we only opened the box to remove the bottles to put on shelves There was no tampering from our end All the other bottles are in the same condition Thank you Any reasonable person can see this is no valid basis upon which to reject a refund request for an unsealed cosmetic product First of all I must highlight that by their own admission in the above message all their Castor oils come in this sub-standard unsealed condition Whether this is due to their own mishandlings or the mishandlings of their suppliers is not the customer s issue but theirs The customer should not incur this cost as I did they should Also it is simply unhygenic Risking an unsealed product on your hair body is simply an abdsurd expectation on their part Their reasurances that the bottle had not been opened or tampered with is quite frankly meaningless Any company that truly prioritises customer satisfaction would know this therefore would ensure their suppliers properly seal cosmetic items so that customers can be visibly assured that the product is indeed new and unopened In my case due to the condition of the product no amount of verbal reasurrances holds any weight at all In their own terms and conditions they state the following in bold caps DUE TO HYGIENE REASONS PLEASE NOTE THAT PRODUCTS THAT HAVE BEEN OPENED AND COMPLETELY REMOVED FROM THEIR ORIGINAL PACKAGING WILL NOT BE ACCEPTED FOR EITHER A REFUND OR AN EXCHANGE IF YOU RETURN THE PRODUCTS S IN A CONDITION WHERE IT IS CLEAR THAT THE PRODUCT HAS BEEN COMPLETELY REMOVED FROM ITS PACKAGING THEREBY MAKING IT UNSUITABLE FOR RESALE IT WILL BE RETURNED TO YOU They seem to be particularly concerned about hygiene here yet will reject a refund request for a bottle of castor oil they delivered to you unsealed What about my right to receive a product I paid for that has its sealing intact They suggested I return the item to get the refund Given the additional delivery costs this would not be worth it This is how small businesses like this limit themselves Notice Amazon will more often than not immediately accept refund requests whether the item is returned or not Businesses like this are greedy and have little to no regard for the trust barrier customers have to get over when making a purchase like this In this instance they have disregarded it completely Any company operating in this way has no right to your money Do not risk your hard earned money on this retailer You are better off going in store or purchasing on Amazon where you know you will be immediately refunded for sub-standard items There were other concerns I had as they mentioned in their reply The later request was due to the unintact sealing I later found stuck in the lid upon further inspection of the bottle This was a nono for me as it would be for any paying customer The very simple fact is the manufacturer intended for the seal to be there intact It came unintact So this is not a case of Personal preference as they have so audaciously and dismissively suggested in their reply it is a case of me as a paying customer not receiving the item in the intended condition and rightfully taking issue with this Why provide sealing if it is not intact Whether the manufacturers or suppliers fault it should not be made the customer s issue It is your duty to conduct your own quality control And again returning the item would not be worth the hassle due to the additional delivery cost The money isn t the issue the audacity and lack of principle is what bothers me Do better Exodus Beauty High standards I repeat implement better quality control and Do better That way your customers won t have to incur return costs for items you fail to quality check
Carl Hazelwood
6731 reviews
N/A
9 months ago
Abismal
You seem to have turned the reply option off after leaving your reply so I have had to rectify your untruths using another account It s funny as Companies House shows you live in Milton Keynes however it appears you live on a river in Egypt as you are obviously in denial Your point 1 - Correct I never said anything to the contrary about that 2- You should have said that wig could not have heat applied to change the style you were supposed to be the expert and we came to you for advice You were asked on many occasions by us could we use heat You did not say it wouldn t change the style You were well aware of what my daughter wanted as we had expressed it several times if you were confused you should have asked for clarity 3- She has had corn rows before no problem but you never asked that When I asked about corn rows you never said to me they would be loose What you are trying to do is make my daughter look a liar You have lied to me my daughter my husband my daughters friend A liar must have a good memory and remember what they have said unfortunately you don t 4 My husband also restrained you firstly against me secondly against our 16 year old daughter whom you assaulted and yes the video does show that I am putting a compliant in against the officer concerned 6- I said I d take a wig to sell to get the money back you should rightfully refund again you lied told the police I said I d steal it My daughter has all that on video too You seem to forget the finer details The police said you wanted me arrested IF I didn t leave I am hoping to get a copy of their video for my complaint against the officer and would be more than happy to upload it so we can either prove you or the office have memory problems 7- The mirror is far away enough my daughter couldn t see the bald bits at the front till she sent me a picture and I asked her if she was happy with it then she looked closer You would have seen it as you were working on the wig We were happy to pay 80 for a wig we could apply heat to re style and that was fitted correctly unfortunately that wig was none of those even though you said it was You completely mis guided us to get money The wig doesn t do what you told us it would You also told us you were a kid However companies house shows you as late 30 s so did you lie about being the owner or lie about being a kid either way just another lie Your treatment of a minor in your shop was disgraceful you know you were in the wrong which is why you didn t want to speak to me because I had heard all your lies that s why you wanted to talk to my husband Your customer service was disgraceful well non-existent really At bare minimum you should have changed to a wig we could style with heat which is what you sold it as and re fitted it I am entitled to a full refund but came in reasonably and said I would accept 50 to rectify the problem You had no interest in trying to sort the problem but rather kept pulling at the hair whilst it was on my daughters head then physically assaulted her You were rude arrogant and put your hands on my daughter you should not be allowed to work with kids I hope if you have kids no one ever treats them the way you treated mine I wish I had looked on Trustpilot prior to purchase as their reviews seem to echo mine but it shows this was not a one off You are renowned for your appalling customer service disgusting attitude and failure to abide to the consumer rights act My daughter also paid you in cash but got no receipt Worth noting there are 2 women in the shop 2 owners so when someone writes on a review the owner was helpful be assured it s the other lady As someone else wrote Its all good until it s not Others calling you childish a very apt description
Deborah Barrow
6731 reviews
N/A
9 months ago
Hi I recently tried to on 2 separate
Hi I recently tried to on 2 separate occasions tried to check for delivery availability for two Outre units I never received any response even though both enquiries were read j have used their services before so very disappointed at level of service especially when it advertised that response can be within 15 minutes
Nae B
6731 reviews
N/A
9 months ago
Deeply unethical and unprofessional business with poor customer service Beware
A unused and packaged item was returned after I bought a second item I preferred - though that item ripped the same day I recieved it but I was informed it was my error which I chose not to dispute as I wanted to arrange my return for the first item anyway However after the first item which was approved to be returned and for which I have proof of postage for was returned the company didn t communicate receiving the item and have not refunded me my original payment despite sending proof of the postage return to them via email I am now without the item I purchased and the money I paid A clear and blant infringement on my consumer rights Incredibly disappointing This is not how you run a business or how you treat customers As of now I m currently speaking with several separate agencies and advocates to see what my options are though all are currently certain my rights have been breached as like I have said this company have both money and the item at this point My emails are now being ignored or blocked as no responses have been given to my last two emails I would advise not using this company and to read the negative reviews and to take them into consideration before buying from this company as I failed to do my own due diligence and am now having to spend time on this luckily I m someone with the means to receive the help and advice needed to deal with this current unfortunate issue but I would hate for someone without those means to fall victim to this company Save yourself the hassle and find somewhere else to buy from as the refund process here in non-existant they ll just try to keep your money However if you are currently in the same situation as me I d advise you seek advice from citizen advice and find a ombudsman to get advice on how your consumer rights have been breached and definately make sure you keep proof of everything especially postage
Sophia K
6731 reviews
N/A
9 months ago
Unprofessional rude unhelpful and dishonest
This company run by a couple of very young people is unprofessional with terrible customer service They have excellent stock and all will be fine until it isn t Rude communication for starters For them the customer is always wrong I gave a review and the reply was that they were crying and mental health was affected I was the victim and they lied online to gaslight me Read other reviews where they do nothing to help customers Hopefully they reflect and improve The only thing I did was politely request a credit note as the in store staff was not allowed to refund nor exchange which breaches distance selling regulations regardless of click and collect not to mention unprofessional for a retail shop In the end after 20 mins I got a post it IOU They are refusing to sell me anything else as they lost money on the refund The person they claimed was crying even agreed with me about the misrepresentation on their website Very childish owner Buyer beware
Pre Ca
6731 reviews
N/A
9 months ago
Avoid
Personally I wouldn t buy from this site again but try your luck
Nk
6731 reviews
N/A
9 months ago
Will never use again
I paid 11 for next business day delivery only for the product purchased not to come Yesterday I contacted them via their online chat and they said that they would get back to me that day with when my order will ship but lo and behold I was not contacted at all after the chat This morning I got on their live chat again and had to wait 12 minutes for a response the person I talked to said that my order should ship by the end of the week so I could have to wait over a week and a half for a package that I paid extra to be delivered the next business day due to stock issues that I wasn t alerted of or shown on the website when I was ordering the product The person I talked to kept stating that I already explained this and I already explained instead of answering the questions I had being completely unhelpful and not being able to give me a specific date on which my package would ship even though yesterday they said that they were going to get in touch with the warehouse and find out for me Save yourself the hassle and stress and take your business elsewhere
customer
6731 reviews
N/A
9 months ago
TERRIBLE SERVICE
Absolutely terrible I place a order on the 8th Nov still haven t received it when I rang up they said its still at the warehouse but they would Email the next day Did not hear back from them so I rang again still couldn t give me a answer So I m still waiting on my order to be dispatched and no communication from Exodus terrible service If I could give -5 stars I would I ll never buy of this site again
Dee
6731 reviews
N/A
9 months ago
Great Company
Great Company- used twice within a week Speedy service with great products Nice to have a UK based company with the products I need Thank you keep up the good work
Deborah Barrow
6731 reviews
N/A
9 months ago
Highly recommended
More than pleased with the level of customer service fast delivery service