Expedia Reviews

Don t waste your time talking to someone

Their customer service people have no customer service Will not answer a direct question and just go off on a tangent Happily wasted 2 and a 1 2 hours today and still have to take it further The company is fraudulent declining payments and then taking payments from the declined account even though you have put alternate payment details in

Terrible refund process

These guys made it almost impossible to receive a refund for what was clearly a duplicate transaction A duplicate booking was made through their site because clear confirmation of the booking was not received I then had to contact Jetstar to get the refund myself And also contact the hotel directly expedia s job and request the refund then hold expedia s hand through their own refund process as they had already declined the refund once before for no apparent reason NEVER USE THIS SITE THE TIME WASTED IS NOT WORTH THE MONEY YOU MAY SAVE

Customer service is terrible

Customer service is terrible In the fine lines you are told you ve got 24 hours to cancel or you get charged 100 of the original payment SCAM I want a refund

Charged twice for the wrong fares

They issued the wrong fare classes with no option to cancel I was charged twice for the same booking Customer service is unable to do anything meaningful to rectify their mistake Book your flights directly through the airline

Expedia uugghh

You cannot contact this company Keep getting diverted to app when an email from Expedia says the app can t do it Going around in circles Had apartment booked they cancelled as building sold they advised nothing needed to be paid non refundable booking cancel the booking on Expedia they say it needs to be paid in full What the

Tried to charge us double and wouldnt release our credit

We cancelled flights due to illness earlier in the year Virgin kindly offered us flight credit and Expedia refuse to add the credit to our account they said I had to book with them on chat when I was ready and that they would hold my credit when I then went to book with them they tried to charge me double the price that Virgin were showing on their website for the exact same flight They said that Virgin quoted them that price but when I called Virgin they said this is not possible why on earth would anyone book with expedia for double the price when you can book direct with the airline ACCC said this was a breach of code of conduct they didnt care and every time I called they hung up on me or ended the chat will never use them again it is a scam

Beware Of Flight Price Bait

When search for my flight price was 82 After completing all passenger info and payment info then clicked on Pay Now there s a message pop up say price has increased to 95 clicked pay again then it increase to 105 It keeps increase price 3 more times and asked me 155 that s when I gave up This is clearly bait advertising borderline scam for a big compapy like Expedida wasting my time and other people s time Best is to lodge a complain to relevent authority and avoid this company like plague

Scammers that should not have an

Scammers that should not have an Australian business licence I cancelled a flight within half an hour of when I booked it as I had gotten the day wrong In the flight confirmation email it said I had the right of free cancellation until midnight the next day Their online chat is a bot which referred me to the airline The airline referred me back as the booking occurred through Expedia I had to work my way through the chat with the bot again and waited 2 5 hrs I took screenshots until I got a human at the other end They are trained to reject everything First she didn t want to know about the free cancellation that was promised in the confirmation email Then I was past the 24 hr deadline When I asked her to check in the communication that I had contacted the chat with the bot very shortly after booking she admitted that I had And yet she wanted to deduct 330 cancellation fee I can t remember what I said that she went to discuss with her superiors and will do all I can to get you a full refund The whole thing dragged on for 1 5 hrs Miracles seem to happen - she came back and said I d get a full refund 10 to 15 business it would take I reminded them after 10 days and was reprimanded to be patient as it could be up to 15 business days Three days ago emailed again on day 15 threatened to involve Consumer Protection No reply No money I am an idiot for not having read the reviews on here before booking but I never expected that kind of trouble Stupid What I don t understand though is how can they still have a business licence in Australia when they are very obviously fraudsters and are cheating people out of their money I will lodge a complaint with Consumer Protection and will ask just that Stay far far away from these scammers Cost me 1 5k which I am now in the red as I had to pay for the new flight obviously too

Paid 649 for flights that were never booked

I paid Expedia 649 for flights in Australia and they never made the booking I checked with the airline and they have no record of my flights at all and referred me back to Expedia This was a hopeless task as their support system is completely useless Looks like I ve lost my money but I ve raised a dispute with my bank hoping they might be able to help I doubt if they can and I feel like I ve been scammed