Expedia Reviews

The Dark Side of Customer Service in

The Dark Side of Customer Service in Travel Booking Platforms Expedia Group VRBO HomeAwayIn a time where customer experience should reign supreme my recent encounter with Expedia and VRBO showcased a concerning reality in the travel industry I used Expedia Group s platform for a booking only to discover that it was routed through VRBO HomeAway a platform I hadn t encountered before Cue the chaos Attempting to contact the property for a simple query on parking became a wild goose chase as Expedia Group redirected me to VRBO HomeAway which offered solely a U S contact number Upon reaching out to the property through VRBO HomeAway s provided number I was met with a shocking revelation the property didn t exist nor had it ever existed Cue my disbelief and frustration Despite over 37 attempts to contact VRBO HomeAway reporting the non-existent property and even using industry terms to convey the severity of the situation my concerns fell on deaf ears This ordeal cost me over 200 euros in phone bills and two full days of persistent efforts culminating in an alternate accommodation 60 km away from my intended destination well past the check-in time The lack of accountability empathy and professionalism during this entire ordeal left me baffled Is this the new standard in customer service Agents seemingly aware of the issue but unwilling to rectify it or a breakdown in training and protocols This experience raises concerns about the way customers are treated and the efficacy of communication channels within these platforms We deserve better It s crucial for companies to prioritize customer service and accountability ensuring seamless experiences rather than distressing debacles

Not to be trusted

Not to be trusted I was scammed over the website I booked an activity for which the provider did not show up and they provided no support I lost the money and customer service did not do anything

No refund for the eligible for the

No refund for the eligible for the refund ticket They just promise to refund one day 7 days - 14 days -1 month - 1 5 months etc I called to airlines which explained that I was supposed to get refund from them in 1 week

I was scammed by the Expedia

L was scammed over the Expedia website I booked and the provider of services and Expedia breached the contract Expedia was lying and tried to make me pay making a false promise that they will solve the problem They provided no support and only wanted to get rid of me I almost fell in a fraudulent trap set up by Expedia Do not trust Expedia

What an unprofessional 0 star company

What a bad company Offered a rate with 100 USD Resort Credit per day Hotel received a standard rate from expedia I called the German hotline 4 times The guys on the phone were not able to speak German and had no clue about travel related issues Just foreign cheap workers Pressed 2 for english and the crazy lady kept me 90 minutes in the loop to check and was not able to fix it no call back nothing Stay away from Expedia

Terrible Company

Terrible I wish I had visited Trustpilot before I booked the 2 hotels I stayed at They couldn t even help me write up an invoice for me which is required by law for any company to produce in Germany When a company can t even produce an invoice for services you paid for because you paid for them then there is something seriously wrong

Wow - all they want is your money

Wow - here I thought I might be offering a terrible review and be the odd man out Apparently my experience is normal for this company Bottom line is if you make a reservation and then you have to change your plans you lose your money They are notoriously difficult to communicate with and even if you paid your 9 00 travel insurance so that you don t risk losing your trip s money using the applications words here you will lose your money I was chatting with a customer service agent within an hour of making my reservation and needed to change to the previous week He said You can t do that I said But I paid the insurance and he said That s only good if there s an earthquake Can you believe that I mean if I d have made a reservation with the hotel directly they easily could have switched the dates and it was way outside of the 24-hour window Having gone through Expedia that normal industry-wide courtesy doesn t exist and the kicker is that it doesn t even exist after you purchase their rip-off greedy insurance policy I m done with this company and I suggest everyone else be too

If I could give 0 I would

As a regular traveller there are two basic things you expect from a travel company 1 Getting the passenger names correct on a flight ticket 2 Getting the flight that you have confirmed Back in June I booked flights for my family 2 adults and an 18 month old return to India for a friend s wedding Since then we have had issue after issue with Expedia And to this day no resolution To summarise some of the worst here 1 Booking our 18 month old on our flight without an adult so they couldn t locate his ticket 2 Booking our 18 month with the incorrect first name and no surname 3 Changing our flight and recommending airlines with a zero name change policy while being fully aware our son s name was not correct 4 Being blamed for the name being incorrect despite us receiving a confirmation email with the correct information and trying to force us to pay for name changes 5 And the worst now offering the only solution for us to rebook all our flights again directly with the airlines before refunding us our money I don t understand how when a company has not fulfilled its service been at full fault at every step and gets basics wrong they are allowed not to refund you immediately This is surely a crime I currently have 2 grands worth of tickets that I can not use and am not being offered a refund without casually being asked to spend 2grand more It s disgraceful NEVER BOOK WITH EXPEDIA especially for family travel This has caused me high anxiety and stress and I still have no resolution It s October now and I am due to fly in Jan